Hodusoft

MAY 17, 2024

In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

Hodusoft

AUGUST 9, 2023

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JustCall

APRIL 5, 2023

Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! The fact that you can submit a request with JustCall engineers to expand this library of integrations is a cherry on the cake! JuctCall alternatives don’t come close.

Interactive Voice Response 52

Interactive Voice Response CRM Calibration Multi-channel support 52