AWS Machine Learning

FEBRUARY 19, 2025

An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. The Automated Reasoning checks model is triggered with the inputs from the ApplyGuardrail API, building logical representation of the input and FM response. To learn more, visit Amazon Bedrock Guardrails.

APIs 77

APIs Banking Engineering Transportation 77

CSM Magazine

MARCH 10, 2025

Recognized by the company as a two-time Global SE of the Year and a President’s Club winner, Joe’s expertise in API lifecycle management has been pivotal in what SmartBear believes contributed to its recognition as a Leader in the Gartner Magic Quadrant for API Management.

Sales 52

Sales Customer Service APIs Engineering 52

JivoChat

JULY 25, 2023

Plus, the number of blogs and online magazines already present online are also considered sources. USD per month Valid for 6 months Deep Search available No ads API available Can check 20,000 words per session Annual: 11.25 So, checking for plagiarism through web scraping should be very accurate. Weekly: 4.99 Weekly: 4.99 Absolutely!

APIs 75

APIs 75

AWS Machine Learning

JUNE 9, 2022

In March 2020, we helped TIME for Kids launch a digital version of its popular magazine for school-aged kids. We chose Amazon Polly because its APIs and web services support our goal of automating processes and making things easy for our clients. Additionally, Amazon Polly offers a responsive API and powerful SSML support.

Scripts 89

Scripts APIs Education Technology 89

CSM Magazine

OCTOBER 28, 2020

API ( Application Programming Interface ) is considered an integral part of website and mobile app development. The API enables a mobile application to exchange data easily with other apps or platforms. The reasons for outsourcing API development. Outsourcing companies provide customized API development services.

APIs 40

APIs outsourcing Marketing Surveys 40

CSM Magazine

OCTOBER 10, 2024

This technology transports the Walmart shopping experience into virtual social spaces, opening new avenues for revenue generation. These innovations extend beyond the US market.

Customer Experience 52

Customer Experience Transportation APIs Technology 52

AWS Machine Learning

OCTOBER 25, 2022

These algorithms were recognized by Science magazine as the 2021 Breakthrough of the Year. You can use the reference architecture in this post to test different folding algorithms, test existing pre-trained models on new data, or make performant OpenFold APIs available for broader use in your organization.

APIs 92

APIs Scripts Banking Engineering 92

Solvvy

JUNE 17, 2021

Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. Armed with this information, Solvvy’s Workflow API pulls customer information from your backend to then personalize support answers or steps.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Talkdesk

JULY 20, 2017

This piece was originally written by Jon Braga, Customer Advocacy Thought Leader, for Opentalk magazine. Almost every CRM platform allows the user to pull in data through either an iframe, or an actual API. To read more of Opentalk magazine, click the button below. Don’t make your agents open all these tools.

Customer Service 51

Customer Service Customer advocacy APIs CRM 51

AWS Machine Learning

NOVEMBER 26, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can recommend actions such as enrolling in loyalty programs, signing up for a newsletter or magazine, exploring a new category, downloading an app, and other actions that encourage conversion.

Personalization 101

Personalization Engineering APIs Consulting 101

CSM Magazine

NOVEMBER 4, 2024

Technological Complexities Translation integration and access might be hampered by disparate systems, changing APIs, coding errors, content control restrictions, inconsistent workflows, and reporting. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. Whether you rely on tools like Zendesk, HubSpot, or custom CRM platforms, multilingual software must integrate effortlessly without creating additional complications for your team. Simple onboarding processes for your team.

Customer Service 52

Customer Service CRM APIs Analytics 52

Talkdesk

DECEMBER 6, 2017

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Leading companies are making a rich set of APIs available; enabling an ecosystem of value-added capability derived from contact center data.

Management 40

Management APIs Contact Center Sales 40

CSM Magazine

MAY 1, 2020

The letter references lots of jargon (APR, APY) and seems legalistic. A bank sends out information on loan restructuring. The customer is busy with deadlines, school drop-offs, meetings and more. She doesn’t have time to learn banking jargon. She picks up the phone to your support term to clarify the offer. And, she’s also not the only one.

Banking 104

Banking APIs Government Technology 104

CSM Magazine

JANUARY 21, 2025

Choosing a tech-savvy 3PL with flexible APIs and integration tools can help resolve these issues. There are discrepancies in data synchronization , leading to inaccurate stock levels or order delays. Customization needs are complex or expensive to implement.

Transportation 52

Transportation outsourcing industry standards APIs 52

CSM Magazine

MAY 10, 2024

The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content. A Video API and SDK have been introduced to seamlessly integrate live video interactions into applications with features like closed captioning and chat functionalities.

APIs 52

APIs Personalization Customer Service Customer Experience 52

aircall

MAY 15, 2017

Through the API , the customer was able to connect their contact database to Aircall and thus gained updated contact information for every incoming calls they answered. Last but not least, the team could also use the mobile apps to make and receive calls whenever and wherever they wanted using their professional numbers.

Sales 88

Sales Accountability Engineering APIs 88

CSM Magazine

JANUARY 3, 2025

Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages. DeepL is ideal for businesses that require high-quality translations to maintain clear and effective communication with customers.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . VoiceBase provides APIs for speech recognition and speech analytics that automatically transcribe audio and video, extract relevant keywords and enable the detection of complex events. Everybody knows that.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . VoiceBase provides APIs for speech recognition and speech analytics that automatically transcribe audio and video, extract relevant keywords and enable the detection of complex events. Everybody knows that.

Analytics 40

Analytics Call Center Customer centricity Construction 40

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. Sinch’s Conversation API enables businesses to build, enrich and optimize omnichannel interactions with a single integration. About Sinch .

APIs 52

APIs Marketing Sales Technology 52

CSM Magazine

NOVEMBER 7, 2023

APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically. Integrations and APIs Salesforce’s REST and SOAP APIs allow you to connect with external systems and access Salesforce data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

Talkdesk

NOVEMBER 21, 2017

This interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box was originally published in Opentalk Magazine. . This includes everything from the quality and completeness of the APIs and SDKs to the documentation, tutorials, sample code, reference apps and ability to get started to a commercial pricing model.

APIs 40

APIs Marketing Technology Management 40

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. Below mentioned are the various types of LMS integrations and their benefits.

APIs 52

APIs CRM Analytics Accountability 52

CSM Magazine

OCTOBER 31, 2023

Leveraging Modern Technologies: The Role of Phone Validation API As businesses grow and evolve, their communication needs change, requiring more advanced features and functionalities from their phone systems. Here are some signs that indicate your business’s phone system might be due for an upgrade.

APIs 52

APIs CRM Technology Customer Experience 52

CSM Magazine

DECEMBER 10, 2021

By integrating the right mix of APIs and add-ons, employers have a powerful opportunity to shift routine tasks off their employees’ to-do list via automation and machine learning , which can empower them to prioritize the high-touch interactions that help close a new sale or wow an existing customer.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

CSM Magazine

JULY 13, 2022

The Save Pocket is an interest-bearing sub-account where customers benefit from an interest rate of 1.00% APY. Lastly, the Auto-Save Pocket is where ONE rounds up transaction amounts to the nearest dollar and transfers the change to accrue 3.00% APY.

Banking 59

Banking Customer Service APIs Finance 59

CSM Magazine

OCTOBER 7, 2024

Concerns about security, fraud, and operational issues are hindering market growth, while the rise of API-based contact centers presents new opportunities.

Contact Center 52

Contact Center APIs Healthcare CRM 52

CSM Magazine

MAY 9, 2024

Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP. The integration of Edify’s no-code orchestration engine into AXP allows businesses to create and deploy workflows easily, enhancing customer interactions.

APIs 52

APIs CRM Contact Center Engineering 52

CSM Magazine

OCTOBER 26, 2021

This can be done without the need for any overcomplicated software solutions or tools; instead a simple and well-designed API will let you offer clients a streamlined way to both explore what services you can provide and to contract you if they like what they see.

Customer Service 52

Customer Service APIs Personalization Feedback 52

CSM Magazine

DECEMBER 13, 2024

You could also integrate AI with tools like APIs in existing systems so small CX teams can automate many backend tasks that previously required manual effort. Even in those cases, AI could be the first line of defense, necessary collecting information so tickets are fully prepared before they’re handed off to an agent.

APIs 98

APIs Personalization Analytics Customer Service 98

CSM Magazine

OCTOBER 15, 2024

“The open APIs present in Avaya Experience Platform enabled us to integrate what we call the Transcom Translation framework. Cameron Thomson, Group Vice President – EMEA, Avaya, said: “This is an exciting solution leveraging the power of AI, and open platform APIs, to eliminate language barriers between agents and customers.

Customer Service 52

Customer Service APIs Engineering Technology 52

CSM Magazine

SEPTEMBER 21, 2023

With the release of the new platform, Cirrus remains committed to ongoing collaboration with its valued partners, and 3rd party API integrations will still be possible. Agents can then leverage this to improve how each customer is communicated with. AI will drive the conversation.

APIs 59

APIs Scripts Interactive Voice Response CRM 59

CSM Magazine

DECEMBER 12, 2019

Cloud-based APIs. Cloud based application programming interfaces (APIs– basically software building blocks) are a great way to quickly add new features and channels as you need them. Combining cloud-based APIs with real-time data analysis will help your company make and implement strategic decisions at the moment of awareness.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

CSM Magazine

APRIL 12, 2023

Open APIs (Application Programming Interfaces) and hundreds of prebuilt integrations make customization straightforward and seamless. The native cloud-to-cloud integration with Genesys Cloud CX ensures the security, reliability, and scalability needed to future-proof the contact center and meet the needs of a mobile and global workforce.

APIs 52

APIs Coaching Analytics Morale 52

CSM Magazine

DECEMBER 12, 2024

Through its flexible API and developer platform, customers can scale to handle millions of calls using voice agents in a couple of weeks. It provides APIs for engineering teams to design custom conversation flows, integrate their CRMs and EHRs, and incorporate Vapi’s voice agents into existing enterprise telephony systems.

Enterprise 52

Enterprise Interactive Voice Response Healthcare Engineering 52

CSM Magazine

OCTOBER 10, 2023

As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.

Banking 59

Banking APIs Interactive Voice Response Sales 59