CSM Magazine

DECEMBER 12, 2023

Deep integrations with Salesforce and SAP provided agents with a 360-degree customer view for more personalised service. Additional custom APIs enabled tighter integration with ENGIE’s other applications. The company also implemented over 2,000 SIP channels to support ENGIE’s voice-heavy operations.

Abandon rate 52

Abandon rate Interactive Voice Response APIs Self service 52

CSM Magazine

DECEMBER 12, 2019

If a customer is calling for something as simple as paying their bill, they can avoid long hold times by selecting the “pay my bill” self-service option. Cloud-based APIs. Combining cloud-based APIs with real-time data analysis will help your company make and implement strategic decisions at the moment of awareness.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

CSM Magazine

NOVEMBER 29, 2023

Employee Self-Service: In today’s workforce, there is an increasing demand for self-service options to access information. This typically involves connecting your selected accounting software to the generator using designated APIs or other integration options.

Accountability 52

Accountability Self service Government APIs 52

Hodusoft

JULY 3, 2024

Multi-Level IVR Multi-level Interactive Voice Response (IVR) system allows customers to interact with an automated system using voice or keypad inputs to route their calls to the appropriate department or provide self-service options. Some of the pros of Nextiva include: Unlimited calling within the U.S.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

CSM Magazine

OCTOBER 22, 2021

This knowledge management system offers an omnichannel experience together with a comprehensive list of services including Cognitive Decision Trees, How-to-guides, Knowledge base, Document management system, Remote visual assistance, and adaptive self-service.

Management 52

Management Self service APIs Sales 52

CSM Magazine

FEBRUARY 21, 2022

It helps your CS teams deliver exceptional customer service by ensuring that the service is fast and provides a correct resolution. Here’s how the use of decision trees supports omnichannel customer experience: Unique Experience of Self-Service. Self-Service Portal.

Multichannel 52

Multichannel Self service Chatbots Customer retention 52

Mindtouch

SEPTEMBER 22, 2017

It’s an understanding that your content provides self-service experiences not only for your customers, but for potential prospects researching and/or buying your product as well. Adriane Hunt , Senior Principal Information Engineer, Information Services, CA Technologies — @adrianehunt — [link].

Consulting 54

Consulting Consulting Education Enterprise 54

CSM Magazine

AUGUST 6, 2021

Self-Service Portal. Customers can use the software’s knowledge base and forums to provide self-service. Freshdesk offers a high level of compatibility with customer relationship management solutions, including sales tasks or communicating with clients via its API. Supports Multichannel.

Multichannel 52

Multichannel Self service APIs Sales 52

CSM Magazine

DECEMBER 11, 2023

By meeting the on-demand, self-service expectations digital consumers have today, chatbots drive higher satisfaction and loyalty. Issue Resolution Support: Chatbots help diagnose issues and quickly resolve common problems. Can you unify customer profiles and interaction history data from other systems?

Chatbots 52

Chatbots outsourcing APIs Wait times 52

CSM Magazine

MAY 14, 2024

By offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customise their experience, building on top of what already works for them.

Healthcare 52

Healthcare Enterprise Analytics Benchmark 52

JivoChat

APRIL 13, 2021

A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon. Enables self-service. Customers like self-service solutions and use them often.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Aspect

OCTOBER 19, 2017

Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne bringen und setzt sich auch mit drängenden praktischen Fragen von Unternehmen auseinander, darunter „Wie implementiere ich diese Technologie”, „Welche Auswirkungen könnte es haben”, „Wie schule ich meine Mitarbeiter um”.

Chatbots 48

Chatbots Self service APIs Interactive Voice Response 48