Global Response

MARCH 24, 2025

In this article, well explore what a call center knowledge management system (KMS) is and how it can bridge the gaps between your agents, information storage, and customer service. As self-service systems get smarter, your agents are left to manage more complex customer issues. What is a knowledge management system?

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

FEBRUARY 12, 2025

This approach allows organizations to assess their AI models effectiveness using pre-defined metrics, making sure that the technology aligns with their specific needs and objectives. Users can access the functionality through the AWS Management Console for Amazon Bedrock and quickly integrate their custom datasets for evaluation purposes.

Metrics 94

Metrics Engineering APIs Benchmark 94

AWS Machine Learning

OCTOBER 29, 2024

Observability refers to the ability to understand the internal state and behavior of a system by analyzing its outputs, logs, and metrics. Evaluation, on the other hand, involves assessing the quality and relevance of the generated outputs, enabling continual improvement.

Best practices 111

Best practices Feedback Metrics APIs 111

AWS Machine Learning

DECEMBER 9, 2024

However, keeping track of numerous experiments, their parameters, metrics, and results can be difficult, especially when working on complex projects simultaneously. SageMaker is a comprehensive, fully managed ML service designed to provide data scientists and ML engineers with the tools they need to handle the entire ML workflow.

Metrics 96

Metrics APIs Engineering Accountability 96

AWS Machine Learning

AUGUST 2, 2024

adds new APIs to customize GraphStorm pipelines: you now only need 12 lines of code to implement a custom node classification training loop. Based on customer feedback for the experimental APIs we released in GraphStorm 0.2, introduces refactored graph ML pipeline APIs. Specifically, GraphStorm 0.3 In addition, GraphStorm 0.3

APIs 117

APIs Benchmark Construction Enterprise 117

AWS Machine Learning

MARCH 6, 2025

Current RAG pipelines frequently employ similarity-based metrics such as ROUGE , BLEU , and BERTScore to assess the quality of the generated responses, which is essential for refining and enhancing the models capabilities. More sophisticated metrics are needed to evaluate factual alignment and accuracy.

Metrics 86

Metrics Enterprise APIs Engineering 86

AWS Machine Learning

MARCH 25, 2025

Automated safety guards Integrated Amazon CloudWatch alarms monitor metrics on an inference component. AlarmName This CloudWatch alarm is configured to monitor metrics on an InferenceComponent. For more information about the SageMaker AI API, refer to the SageMaker AI API Reference.

APIs 86

APIs Engineering Accountability Metrics 86

AWS Machine Learning

JANUARY 28, 2025

To effectively optimize AI applications for responsiveness, we need to understand the key metrics that define latency and how they impact user experience. These metrics differ between streaming and nonstreaming modes and understanding them is crucial for building responsive AI applications.

Benchmark 72

Benchmark APIs Engineering Metrics 72

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 116

Construction APIs Metrics Accountability 116

AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required.

Metrics 91

Metrics APIs Engineering Accountability 91

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 70

APIs Engineering Metrics Big data 70

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 106

APIs Chatbots Construction Engineering 106

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 92

Education Engineering APIs Enterprise 92

AWS Machine Learning

MARCH 3, 2025

Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5% An AWS Identity and Access Management (IAM) role to access Amazon Bedrock Marketplace and Amazon SageMaker endpoints. To begin using Pixtral 12B, choose Deploy. We use the following input image.

Benchmark 89

Benchmark APIs Enterprise Construction 89

AWS Machine Learning

FEBRUARY 21, 2025

The solution uses the FMs tool use capabilities, accessed through the Amazon Bedrock Converse API. This enables the FMs to not just process text, but to actively engage with various external tools and APIs to perform complex document analysis tasks. For more details on how tool use works, refer to The complete tool use workflow.

APIs 86

APIs Healthcare Consulting Consulting 86

AWS Machine Learning

NOVEMBER 15, 2024

As a leader in financial services, Principal wanted to make sure all data and responses adhered to strict risk management and responsible AI guidelines. This allowed fine-tuned management of user access to content and systems. The platform has delivered strong results across several key metrics.

Chatbots 114

Chatbots Engineering Enterprise Government 114

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 133

Management APIs Engineering Government 133

AWS Machine Learning

FEBRUARY 1, 2023

Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged. Some customers have asked if they could use this approach to moderate videos by sampling image frames and sending them to the Amazon Rekognition image moderation API.

APIs 86

APIs Scripts Metrics Surveys 86

AWS Machine Learning

OCTOBER 5, 2022

In this post, we discuss the key elements needed to evaluate the performance aspect of a content moderation service in terms of various accuracy metrics, and a provide an example using Amazon Rekognition Content Moderation API’s. To annotate your image data, you can use Amazon SageMaker Ground Truth (GT)to manage image annotation.

Metrics 96

Metrics APIs Advertising Enterprise 96

AWS Machine Learning

OCTOBER 2, 2024

Managing bias, intellectual property, prompt safety, and data integrity are critical considerations when deploying generative AI solutions at scale. Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications. In this post, we discuss how to address these challenges holistically.

Government 124

Government APIs Enterprise Best practices 124

AWS Machine Learning

NOVEMBER 14, 2024

The user’s request is sent to AWS API Gateway , which triggers a Lambda function to interact with Amazon Bedrock using Anthropic’s Claude Instant V1 FM to process the user’s request and generate a natural language response of the place location. It will then return the place name with the highest similarity score.

APIs 110

APIs Engineering Personalization Transportation 110

AWS Machine Learning

MARCH 14, 2025

Although automated metrics are fast and cost-effective, they can only evaluate the correctness of an AI response, without capturing other evaluation dimensions or providing explanations of why an answer is problematic. Human evaluation, although thorough, is time-consuming and expensive at scale.

Metrics 82

Metrics Best practices Engineering APIs 82

AWS Machine Learning

FEBRUARY 24, 2025

Performance metrics and benchmarks According to Mistral, the instruction-tuned version of the model achieves over 81% accuracy on Massive Multitask Language Understanding (MMLU) with 150 tokens per second latency, making it currently the most efficient model in its category. It doesnt support Converse APIs or other Amazon Bedrock tooling.

APIs 84

APIs Enterprise Benchmark Feedback 84

AWS Machine Learning

JANUARY 25, 2023

This post shows you how to use an integrated solution with Amazon Lookout for Metrics to break these barriers by quickly and easily detecting anomalies in the key performance indicators (KPIs) of your interest. Lookout for Metrics automatically detects and diagnoses anomalies (outliers from the norm) in business and operational data.

Metrics 94

Metrics APIs Enterprise Analytics 94

AWS Machine Learning

APRIL 24, 2024

With AWS generative AI services like Amazon Bedrock , developers can create systems that expertly manage and respond to user requests. This post assesses two primary approaches for developing AI assistants: using managed services such as Agents for Amazon Bedrock , and employing open source technologies like LangChain.

APIs 135

APIs Engineering Metrics Management 135

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. CBRE is unlocking the potential of artificial intelligence (AI) to realize value across the entire commercial real estate lifecycle—from guiding investment decisions to managing buildings.

Real estate 129

Real estate APIs Metrics Construction 129

AWS Machine Learning

SEPTEMBER 27, 2022

Today, we’re excited to announce self-service quota management support for Amazon Textract via the AWS Service Quotas console, and higher default service quotas in select AWS Regions. With this launch, we’re improving Amazon Textract support for service quotas by enabling you to self-manage your service quotas via the Service Quotas console.

Self service 93

Self service APIs Management Accountability 93

AWS Machine Learning

MAY 7, 2024

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues. Veritone is an artificial intelligence (AI) company based in Irvine, California.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

FEBRUARY 25, 2025

Additionally, you might need to hire and staff a large team to build, maintain, and manage such a system. Amazon Q Business is a fully managed generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Enterprise 93

Enterprise Engineering APIs Accountability 93

AWS Machine Learning

MARCH 27, 2024

This requires carefully combining applications and metrics to provide complete awareness, accuracy, and control. The zAdviser uses Amazon Bedrock to provide summarization, analysis, and recommendations for improvement based on the DORA metrics data. It’s also vital to avoid focusing on irrelevant metrics or excessively tracking data.

Enterprise 116

Enterprise APIs Metrics Engineering 116

AWS Machine Learning

AUGUST 7, 2024

We then retrieve answers using standard RAG and a two-stage RAG, which involves a reranking API. Retrieve answers using the knowledge base retrieve API Evaluate the response using the RAGAS Retrieve answers again by running a two-stage RAG, using the knowledge base retrieve API and then applying reranking on the context.

APIs 133

APIs Chatbots Metrics Education 133

AWS Machine Learning

APRIL 17, 2024

Metrics allow teams to understand workload behavior and optimize resource allocation and utilization, diagnose anomalies, and increase overall infrastructure efficiency. Metrics are exposed to Amazon Managed Service for Prometheus by the neuron-monitor DaemonSet, which deploys a minimal container, with the Neuron tools installed.

APIs 123

APIs Metrics Accountability Management 123

Help Scout

APRIL 27, 2021

Understanding and managing the power of the queue is critical to a sustainable customer service organization. Why “manage the support queue” at all? That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. 14 ways to manage your support queue.

Management 119

Management Self service Technical Support APIs 119

AWS Machine Learning

JULY 10, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) along with a broad set of capabilities to build generative artificial intelligence (AI) applications, simplifying development with security, privacy, and responsible AI.

APIs 131

APIs Airlines Metrics Engineering 131

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The main components for this application are the Slack integration, the Amazon Bedrock integration, the Retrieval Augmented Generation (RAG) implementation, user management, and logging.

Entertainment 78

Entertainment APIs Technology Feedback 78

ProProfs Blog

JUNE 26, 2020

Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. The agent console lets you access settings and manage tickets. Application Program Interface (API). The function of the API enables apps to communicate with each other.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

NOVEMBER 6, 2023

Custom Queries is easy to integrate in your existing Textract pipeline and you continue to benefit from the fully managed intelligent document processing features of Amazon Textract without having to invest in ML expertise or infrastructure management. Adapters can be created via the console or programmatically via the API.

APIs 127

APIs Best practices Banking Accountability 127