Connect

MAY 25, 2023

The ability to use these journey-based metrics can capture the value customers expect and the KPIs that drive the business. Predictive engagement enables proactive interventions and allocates human resources more effectively to focus on high-value individuals to improve resolution speed and revenue potential. Support employees.

Technology 63

Technology Self service Revenue potential Analytics 63

JivoChat

APRIL 13, 2021

Increases revenue potential. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. You can even build custom automated support solutions with an API. A growing ticket volume doesn’t necessarily translate to rising profits. Source: JivoChat.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Cincom

FEBRUARY 13, 2025

Cincom CPQ Cincom CPQ is designed for complex manufacturers, offering full control over product configurations, pricing, and quoting to maximize revenue potential. Ensure reporting capabilities: Look for a CPQ solution that offers customizable reports to track these metrics and provide actionable insights.

CRM 40

CRM Upselling Sales Finance 40