article thumbnail

How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

Amazon Bedrock is fully serverless with no underlying infrastructure to manage extending access to available models through a single API. In Q4’s solution, we use Amazon Bedrock as a serverless, API-based, multi-foundation model building block. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 123
article thumbnail

Cloud technology the key to delivering future-ready CX and EX

Connect

Predictive engagement enables proactive interventions and allocates human resources more effectively to focus on high-value individuals to improve resolution speed and revenue potential. And with AI guiding the conversation, agents receive the insights and direction that make conversations effortless. Support employees.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Increases revenue potential. You can even build custom automated support solutions with an API. A growing ticket volume doesn’t necessarily translate to rising profits. Customer service automation can help you scale your business without incurring many costs. Automate ticket assignment and prioritization.

article thumbnail

Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

Backend Integration To fulfill the user’s request, the conversational platform may need to integrate with various backend systems or APIs. For example, if the user asks for the latest news headlines, the platform may connect to a news API to gather relevant information.

article thumbnail

How to Find Business Phone Numbers: A Sales Prospecting Guide

JustCall

Sales teams spend hours calling the wrong numbers and searching for correct contact details, draining resources and damaging revenue potential. Tip: Many CRM tools or APIs include this feature for seamless integration with your prospecting workflow. So regular update schedules are important. How do you do this?

Sales 40
article thumbnail

8 Best CPQ Tools for 2025: How to Choose the Right One

Cincom

Cincom CPQ Cincom CPQ is designed for complex manufacturers, offering full control over product configurations, pricing, and quoting to maximize revenue potential. Additionally, its essential to check for APIs and web services that enable bi-directional data flow between the CPQ and other enterprise applications.

CRM 40