CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. This can help businesses streamline data management processes and improve overall operational efficiency.

call center software 98

call center software Call Center APIs Contact Center 98

Solvvy

JUNE 17, 2021

Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities. Armed with this information, Solvvy’s Workflow API pulls customer information from your backend to then personalize support answers or steps.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS B2B Accountability 0

CustomerSuccessBox

JUNE 2, 2021

Upsell alerts and Risk alerts. Upsell Alerts. So when you see a customer giving you triggers on upselling which is usually characterized when they’re reaching the limit of a particular feature, there could be a possible opportunity to upsell whether it’s new users, a new limit on APIs.

Management 52

Management Upselling APIs B2B 52

Amity

FEBRUARY 11, 2018

As a CSM at a SaaS company, I focus on delivering a cohesive client experience. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. They’re likely great candidates for upsells, as they go out of their way to use the product instead of cancelling.

APIs 76

APIs Upselling SaaS Self service 76

aircall

MARCH 5, 2021

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API.

voip 62

voip SaaS Airlines Transportation 62

CustomerSuccessBox

JULY 29, 2020

CS teams should maintain consistency with the metrics (like retention, upsell, NPS) but the targets should be discussed to make them achievable in these times. Puneet suggested that no CS team runs on a single KPI but rather a set of KPIs like logo retention, MRR Retention, Upsell etc. How should we talk about upsells and renewals now?

Upselling 52

Upselling Metrics SaaS APIs 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS B2B Accountability 60

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue.

APIs 52

APIs Accountability SaaS Marketing 52

Amity

JANUARY 9, 2017

As a CSM at a SaaS company, I focus on delivering a cohesive client experience. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. They’re likely great candidates for upsells, as they go out of their way to use the product instead of cancelling.

APIs 54

APIs Upselling SaaS Self service 54

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. You don’t have a process. Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

Jon Arnold

JANUARY 21, 2019

By nature, cloud is a business of scale, and the upsell opportunities are far greater as the size of end customer gets larger. That’s the downside of the SaaS model, but it sure keeps providers honest since businesses are free to switch any time. It’s easy to understand why the only way to go is up for providers in the hosted UC space.

voip 67

voip Marketing APIs Upselling 67

Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. Streamlined customer journey mapping.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Extending certain limits like APIs. Free upgrades.

Customer retention 40

Customer retention SaaS Consulting Consulting 40

CustomerSuccessBox

NOVEMBER 2, 2021

A Customer Success Manager (CSM) job is to build relations with the customer strong enough that opportunities of upsell and retention organically present themselves. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells. Learn about actionable metrics in SaaS.

Sales 52

Sales Upselling Engineering Customer retention 52

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. PaaS often provides an OS as well as infrastructure, but with fewer pre-built applications than a SaaS solution. Technology. Automatic callback.

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5 stars.

Management 52

Management CRM Customer retention Self service 52

SmartKarrot

JUNE 23, 2020

SaaS businesses, more than any other, is dependent on the customer. When companies discovered this and User Interface (UI) and Customer Experience (CX) overtook other measures of SaaS success, the way business is done shifted from market oriented one to a product led one. Enter the SaaS dragon – data.

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. Improvements in customer experience lead to increase upsell and cross-sell chances by 20-40% Reduced churn Improved customer satisfaction.

B2B 10

B2B Customer Experience B2C Banking 10