AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 128

Sales Accountability Feedback Metrics 128

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 110

Education Engineering APIs Enterprise 110

PeopleMetrics

MARCH 7, 2025

To survey customers right after an interaction, you need a real-time, automated flow of transactional data from internal systems like: CRM systems (for tracking sales and support interactions) Point-of-sale systems (for in-store purchases) Customer service platforms (for tracking phone or chat support) The biggest problem?

APIs 62

APIs Surveys CRM Feedback 62

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. The right marketing strategies involving both on and off your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales.

Sales 111

Sales Customer retention APIs Marketing 111

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 98

Sales Advertising Engineering APIs 98

AWS Machine Learning

FEBRUARY 24, 2025

At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can find detailed usage instructions, including sample API calls and code snippets for integration. You can quickly test the model in the playground through the UI.

APIs 86

APIs Enterprise Benchmark Feedback 86

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Metrics APIs 113

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 104

Sales Metrics APIs Marketing 104

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 117

Engineering Management APIs Healthcare 117

CCNG

JUNE 7, 2023

This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction. Personalized Recommendations : Based on customer preferences and purchase history, Chat GPT can provide personalized product or service recommendations.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

APRIL 10, 2025

By choosing View API , you can also access the model using code examples in the AWS Command Line Interface (AWS CLI) and AWS SDKs. For more information on generating JSON using the Converse API, refer to Generating JSON with the Amazon Bedrock Converse API. Additionally, Pixtral Large supports the Converse API and tool usage.

APIs 71

APIs Management Marketing Engineering 71

ProProfs Blog

JUNE 26, 2020

An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. They are responsible for setting the workflow for the sales or support team. Application Program Interface (API). The function of the API enables apps to communicate with each other.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

NOVEMBER 24, 2023

This results in generic or incomplete descriptions, leading to reduced sales and customer satisfaction. Moreover, Amazon Bedrock offers access to foundation models from Amazon and leading AI startups through an intuitive API, making the entire process seamless and efficient. Note this is not provided as part of the solution.

APIs 120

APIs Technology Healthcare Sales 120

AWS Machine Learning

FEBRUARY 5, 2025

When integrating models from SageMaker JumpStart with NeMo Guardrails, the direct interaction with the SageMaker inference API requires some customization, which we will explore below. model API exposed by SageMaker JumpStart properly. encode("utf-8") def transform_output(self, output): output_data = json.loads(output.read().decode("utf-8"))

Chatbots 102

Chatbots Construction Best practices APIs 102

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. API and Integrations: WFO solutions arent the only thing your contact center software should connect with.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

APRIL 3, 2025

By analyzing their data, organizations can identify patterns in sales cycles, optimize inventory management, or help tailor products or services to meet customer needs more effectively. The system has three main sections: User interface Users engage with the chat interface hosted on AWS.

Government 77

Government Analytics Engineering CRM 77

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 117

APIs Government Engineering Telecommunications 117

AWS Machine Learning

MARCH 18, 2025

I am creating a new metric and need the sales data. Can you provide me the sales at country level for 2023 ?") st.write("- **Good Input :** Write an query to extract sales at country level for orders placed in 2023 ") st.write("- Every input is processed as tokens.

Enterprise 103

Enterprise Chatbots Engineering Metrics 103

TechSee

JUNE 9, 2022

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 113

APIs Automotive Education Engineering 113

Calabrio

FEBRUARY 25, 2025

Regardless of what specific type of solution were actually talking about, CX platforms are built to deliver greater visibility, insights, and efficiency to help teamswhether theyre contact centers to sales departmentsbetter engage their customers. Open API and Integrations: Seamlessly integrate with other business systems and applications.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

OrecX

JULY 29, 2021

with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer. Integrate 3rd party data sources (CRM,, analytics, etc.)

APIs 127

APIs Analytics CRM Sales 127

Nexmo

OCTOBER 20, 2020

E.g., “press 1 for sales, 2 for customer service” Automatic Speech Recognition (ASR) —these are speech recognition events where the input is the user’s voice. In this tutorial, we’re going to be using the Vonage Voice API to learn how to quickly snap the former (DTMF) into our ASP.NET core applications.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business enables users in various roles, such as marketing managers, project managers, and sales representatives, to have tailored conversations, solve business problems, generate content, take action, and more, through a web interface. On the API tokens page, choose Create API token. Choose Create. For OAuth 2.0 (3LO)

APIs 112

APIs Enterprise Accountability Management 112

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. In the era where speed and accuracy are the two critical components of success, businesses leveraging CPQ software not only accelerates their sales cycles but also enhances customer satisfaction and drive revenue growth.

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

MAY 9, 2024

As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 133

Engineering Customer Support APIs Government 133

VirtualPBX

NOVEMBER 3, 2020

Automated Team Management With Webhooks and API. Your Sales team, for example, would have access to the Slack channel that notifies them of inbound messages that need to be addressed. To begin using Business SMS, speak to our Sales team today to configure your account or start a Free Demo to see it in action.

APIs 98

APIs Enterprise voip Call flow 98

TechSee

JANUARY 24, 2019

Use Cases: Shopping Concierge: Video chat support allows agents to connect with online customers in real time, offering them advice and recommendations that directly increase sales. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

Call flow 141

Call flow Sales Technical Support APIs 141

VirtualPBX

OCTOBER 27, 2020

We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate. This makes a great addition to sales teams that want a novel way of reaching contacts. API Access. Finally we come to API Access. New Features.

voip 98

voip APIs Enterprise Engineering 98

ClientSuccess

FEBRUARY 8, 2021

Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts. What kinds of API integrations do you provide to seamlessly connect with our other vendors? .

APIs 98

APIs outsourcing CRM Accountability 98

AWS Machine Learning

NOVEMBER 22, 2022

For example, the BMW Group needed a unified translation solution to help their business units, such as Sales and Manufacturing, use translation technology at scale and remove common mistranslation issues across the enterprise. Using Amazon API Gateway , these features are exposed as one simple /translate API.

APIs 88

APIs Enterprise Accountability industry standards 88

VirtualPBX

AUGUST 20, 2020

For sales and troubleshooting requests, you can easily offer them web chat, and you probably already do. Then as a result of those improvements, your sales and customer service will become more streamlined and easier to manage. Customers want choices for the ways they can reach your company. Add to Chatbots, Build Personalization.

Chatbots 104

Chatbots APIs voip Enterprise 104

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Accelerating the seamless digital journey. Institutions that are slow to react get the short end of the stick.

Banking 114

Banking Contact Center APIs Cloud contact 114

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.

Chatbots 98

Chatbots APIs Wait times CRM 98

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. This helps you expand your business and get clients overseas.

Sales 52

Sales CRM Scripts APIs 52