CSM Magazine

MARCH 10, 2025

SmartBear ,a leading provider of software quality and visibility solutions,is the winner of two Stevie Awards in the 19 th annual Stevie Awards for Sales & Customer Service. Based in Galway, Ireland, Joe Joyce , Solutions Architect, earned a Gold Award for Sales Engineer of the Year.

Sales 52

Sales Customer Service APIs Engineering 52

AWS Machine Learning

SEPTEMBER 28, 2023

As an example, time-series forecasting allows retailers to predict future sales demand and plan for inventory levels, logistics, and marketing campaigns. In this post, we describe the enhancements to the forecasting capabilities of SageMaker Canvas and guide you on using its user interface (UI) and AutoML APIs for time-series forecasting.

APIs 122

APIs Construction Finance Enterprise 122

AWS Machine Learning

APRIL 10, 2025

By choosing View API , you can also access the model using code examples in the AWS Command Line Interface (AWS CLI) and AWS SDKs. For more information on generating JSON using the Converse API, refer to Generating JSON with the Amazon Bedrock Converse API. Additionally, Pixtral Large supports the Converse API and tool usage.

APIs 114

APIs Management Marketing Engineering 114

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 92

Enterprise APIs Engineering Government 92

AWS Machine Learning

FEBRUARY 24, 2025

At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can find detailed usage instructions, including sample API calls and code snippets for integration. You can quickly test the model in the playground through the UI.

APIs 102

APIs Enterprise Benchmark Feedback 102

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 130

Sales Accountability Feedback Metrics 130

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 113

Education Engineering APIs Enterprise 113

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 104

Sales Advertising Engineering APIs 104

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. The right marketing strategies involving both on and off your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales.

Sales 111

Sales Customer retention APIs Marketing 111

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 110

Sales Metrics APIs Marketing 110

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Metrics APIs 113

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 117

Engineering Management APIs Healthcare 117

CCNG

JUNE 7, 2023

This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction. Personalized Recommendations : Based on customer preferences and purchase history, Chat GPT can provide personalized product or service recommendations.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

FEBRUARY 5, 2025

When integrating models from SageMaker JumpStart with NeMo Guardrails, the direct interaction with the SageMaker inference API requires some customization, which we will explore below. model API exposed by SageMaker JumpStart properly. encode("utf-8") def transform_output(self, output): output_data = json.loads(output.read().decode("utf-8"))

Chatbots 117

Chatbots Construction Best practices APIs 117

AWS Machine Learning

APRIL 3, 2025

By analyzing their data, organizations can identify patterns in sales cycles, optimize inventory management, or help tailor products or services to meet customer needs more effectively. The system has three main sections: User interface Users engage with the chat interface hosted on AWS.

Government 93

Government Analytics Engineering CRM 93

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 126

APIs Automotive Education Engineering 126

ProProfs Blog

JUNE 26, 2020

An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. They are responsible for setting the workflow for the sales or support team. Application Program Interface (API). The function of the API enables apps to communicate with each other.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

NOVEMBER 24, 2023

This results in generic or incomplete descriptions, leading to reduced sales and customer satisfaction. Moreover, Amazon Bedrock offers access to foundation models from Amazon and leading AI startups through an intuitive API, making the entire process seamless and efficient. Note this is not provided as part of the solution.

APIs 120

APIs Technology Healthcare Sales 120

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 123

APIs Government Engineering Telecommunications 123

JivoChat

AUGUST 1, 2023

Sales tools are necessary regardless of the size of your company. They can make the sales team work much more productively, save time, and increase profit as a consequence. Pen, papers, post-its, a whiteboard, the telephone, all of those items are sales tools, and very useful ones. Check out the article to know more.

Sales 75

Sales CRM Chatbots Analytics 75

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. API and Integrations: WFO solutions arent the only thing your contact center software should connect with.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business enables users in various roles, such as marketing managers, project managers, and sales representatives, to have tailored conversations, solve business problems, generate content, take action, and more, through a web interface. On the API tokens page, choose Create API token. Choose Create. For OAuth 2.0 (3LO)

APIs 121

APIs Enterprise Accountability Management 121

TechSee

JUNE 9, 2022

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Calabrio

FEBRUARY 25, 2025

Regardless of what specific type of solution were actually talking about, CX platforms are built to deliver greater visibility, insights, and efficiency to help teamswhether theyre contact centers to sales departmentsbetter engage their customers. Open API and Integrations: Seamlessly integrate with other business systems and applications.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

MARCH 18, 2025

I am creating a new metric and need the sales data. Can you provide me the sales at country level for 2023 ?") st.write("- **Good Input :** Write an query to extract sales at country level for orders placed in 2023 ") st.write("- Every input is processed as tokens.

Enterprise 112

Enterprise Chatbots Engineering Metrics 112

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

NOVEMBER 22, 2022

For example, the BMW Group needed a unified translation solution to help their business units, such as Sales and Manufacturing, use translation technology at scale and remove common mistranslation issues across the enterprise. Using Amazon API Gateway , these features are exposed as one simple /translate API.

APIs 98

APIs Enterprise Accountability industry standards 98

OrecX

JULY 29, 2021

with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer. Integrate 3rd party data sources (CRM,, analytics, etc.)

APIs 127

APIs Analytics CRM Sales 127

Nexmo

OCTOBER 20, 2020

E.g., “press 1 for sales, 2 for customer service” Automatic Speech Recognition (ASR) —these are speech recognition events where the input is the user’s voice. In this tutorial, we’re going to be using the Vonage Voice API to learn how to quickly snap the former (DTMF) into our ASP.NET core applications.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

AWS Machine Learning

FEBRUARY 19, 2025

An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. The Automated Reasoning checks model is triggered with the inputs from the ApplyGuardrail API, building logical representation of the input and FM response. To learn more, visit Amazon Bedrock Guardrails.

APIs 94

APIs Banking Engineering Transportation 94

AWS Machine Learning

AUGUST 2, 2024

Example questions might be “What are the restrictions for CMR substances?”, “How long do I need to keep the documents related to a toluene sale?”, or “What is the reach characterization ratio and how do I calculate it?” The regulatory content required to answer these questions varies over time, introducing new clauses and repealing others.

APIs 130

APIs Analytics Chatbots Engineering 130

AWS Machine Learning

MAY 9, 2024

As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 131

Engineering Customer Support APIs Government 131

VirtualPBX

NOVEMBER 3, 2020

Automated Team Management With Webhooks and API. Your Sales team, for example, would have access to the Slack channel that notifies them of inbound messages that need to be addressed. To begin using Business SMS, speak to our Sales team today to configure your account or start a Free Demo to see it in action.

APIs 98

APIs Enterprise voip Call flow 98

AWS Machine Learning

JUNE 13, 2023

Additionally, you will need to have access to LLMs through either JumpStart or API keys. Only use the following tables: {table_info} If someone asks for the sales, they really mean the tickit.sales table. SELECT COUNT(*) AS total_sales FROM tickit.sales; There are 172,456 ticket sales.

APIs 101

APIs Finance Engineering Analytics 101

TechSee

JANUARY 24, 2019

Use Cases: Shopping Concierge: Video chat support allows agents to connect with online customers in real time, offering them advice and recommendations that directly increase sales. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

Call flow 141

Call flow Sales Technical Support APIs 141