ShepHyken

MAY 5, 2017

I think a great self-service option is key for everyone. adults surveyed expect to get an answer via self-service. Whether filling out an application for a loan or troubleshooting a technical problem, self-service functionality gives users more control and faster results. Shep Hyken. Three-quarters of U.S.

Self service 202

Self service APIs Surveys Analytics 202

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78

APIs Airlines Banking Government 78

DMG Consulting

MAY 2, 2024

Making Self-Service More Intelligent View this article on the publisher’s website Omnichannel self-service solutions are a requirement for companies that want to deliver a cost-effective and consistently outstanding customer experience (CX). Intelligent virtual agents (IVAs)—a.k.a.

Self service 59

Self service Virtual Agent Contact Center CRM 59

AWS Machine Learning

SEPTEMBER 27, 2022

Today, we’re excited to announce self-service quota management support for Amazon Textract via the AWS Service Quotas console, and higher default service quotas in select AWS Regions. Increased default service quotas for Amazon Textract. Synchronous Operations. AnalyzeDocument. US East (Ohio). DetectDocumentText.

Self service 83

Self service APIs Management Accountability 83

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 78

Cloud contact Self service Contact Center Virtual Agent 78

AWS Machine Learning

NOVEMBER 15, 2024

With the QnABot on AWS (QnABot), integrated with Microsoft Azure Entra ID access controls, Principal launched an intelligent self-service solution rooted in generative AI. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 114

Chatbots Engineering Enterprise Government 114

TechSee

JUNE 9, 2022

Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10 No Vision, No AI, No Service. Use visual data to enhance self-service with context & customization. per contact.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

Wowdesk Blog

FEBRUARY 4, 2025

Self-Service Portals : Allows customers to find answers independently. The Role of Customer Support in Modern Businesses Research shows that 96% of customers say customer service impacts their loyalty to a brand. Self-Service Portals 67% of customers prefer self-service, reducing ticket volume by 25%.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model? Ask: How do you enable integration with our key systems? Is there integration assistance from your team?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Cloud contact 112

Cloud contact Contact Center Chatbots APIs 112

Aspect

JANUARY 25, 2021

We recently announced the general availability of Aspect® CXP 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand. CXP 20 includes a modernization of self-service solutions by enabling voicebots on the platform.

Self service 118

Self service APIs Chatbots Engineering 118

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service.

APIs 107

APIs Self service SaaS Enterprise 107

bold360 Blog

DECEMBER 10, 2020

The playbook describes 5 key phases: (1) fortifying your digital self-service; (2) amplifying your digital support; (3) empowering your employees; (4) optimizing your support strategy; and (5) evolving to the next level of self-service. In this post, we’ll focus on phase 5, evolving to the next level of self-service.

Self service 52

Self service APIs Technology Wait times 52

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 106

APIs Banking Real estate Healthcare 106

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Contact Center 52

Outsource Consultants

OCTOBER 4, 2021

Strategic partners are superior because they can deliver sophisticated customer service quickly, but also develop strategies and best practices to evolve with your brand. By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

AWS Machine Learning

NOVEMBER 6, 2023

Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way. Adapters can be created via the console or programmatically via the API. MICR line format).

APIs 121

APIs Best practices Banking Accountability 121

AWS Machine Learning

FEBRUARY 29, 2024

Major benefits include high scalability of the service, in large part due to automation and a self-service model, and an attractive pricing model that’s primarily based on resource consumption. Each data analytics team is able to request one or multiple SageMaker domains through the company’s internal self-service portal.

APIs 119

APIs Transportation Construction Analytics 119

Calabrio

MARCH 31, 2025

Smarter customer experiences, more personalized self-service: Intuitive self-service options can at last become a consistent reality, allowing customers to find solutions quickly and independently. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

FEBRUARY 25, 2025

Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. With the connector ready, move over to the SageMaker Studio notebook and perform data synchronization operations by invoking Amazon Q Business APIs.

Enterprise 85

Enterprise Engineering APIs Accountability 85

Global Response

MARCH 24, 2025

In this article, well explore what a call center knowledge management system (KMS) is and how it can bridge the gaps between your agents, information storage, and customer service. As self-service systems get smarter, your agents are left to manage more complex customer issues.

Call Center 62

Call Center Management Abandon rate outsourcing 62

Calabrio

FEBRUARY 25, 2025

Leverage AI to improve self-service and empower users without technical expertise. Self-Service Options: Provide customers with convenient self-service options, such as IVR and chatbots. Open API and Integrations: Seamlessly integrate with other business systems and applications.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi. It enables greater speed and scale than traditional CMS solutions. About Verint.

Self service 52

Self service APIs Chatbots Engineering 52

JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important?

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

NOVEMBER 1, 2023

Now a part of Reveal’s AI-powered eDiscovery platform, Logikcull is a self-service solution that allows legal professionals to process, review, tag, and produce electronic documents as part of a lawsuit or investigation. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs.

APIs 107

APIs Government Engineering Telecommunications 107

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript.

Chatbots 114

Chatbots APIs Self service Contact Center 114

Calabrio

MARCH 4, 2025

Look for software that automates routine tasks, such as after-call work (ACW), and provides elevated self-service options. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

TechSee

JULY 20, 2022

One year ago, we introduced the world’s first computer-vision powered self-service solution. VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. Today, we are proud to share the next great leap forward, the Visual Intelligence Platform.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 129

Engineering Customer Support APIs Government 129

Help Scout

JUNE 1, 2021

And self-service options like a knowledge base let your customers get answers any time of day, reducing the number of questions you receive. Help Scout’s refined features, intuitive interface, and robust self-service tools make setup quick and easy. Manage email, live chat, and phone conversations all in one place.

Self service 99

Self service APIs CRM Accountability 99

CSM Magazine

NOVEMBER 4, 2024

Multilingual Digital Experiences Self service experiences should be enabled at the product information, mobile apps, online accounts, checkout flows, tracking, notifications and other touch points in the languages ​​customers prefer. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index. Choose Create function.

Chatbots 124

Chatbots APIs Self service Banking 124

TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. This delivers a superior UX to an API-based solution, as it avoids image upload and API response times – resulting in a more fluid UX.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

OCTOBER 8, 2024

AI-powered services enable automated, secure, and compliant processes for self-service account opening. These tools call on AWS service APIs for the required functionality. This tool checks if the user details entered during the session match the ID by calling an endpoint deployed in Amazon API Gateway.

APIs 106

APIs Banking Accountability Engineering 106

Cisco - Contact Center

DECEMBER 17, 2020

This fusion of human and AI results in natural, fast, and easy around-the-clock self-service. The existence of a CPaaS industry (Communications Platform as a Service) has trained customers to expect APIs to customize their application. An open, API-first approach allows ultimate extensibility.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

AWS Machine Learning

AUGUST 22, 2024

The enterprise IdP, such as Okta or Ping Identity, is used as the access manager for an authenticated user to interact with an Amazon Q Business application using an Amazon Q web experience or a custom application using an API. The IdP responds with identity or access tokens in OIDC mode, or a SAML assertion in SAML 2.0

Enterprise 122

Enterprise APIs Accountability Management 122