NobelBiz

MAY 25, 2023

By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP.

call center software 98

call center software Call Center APIs Contact Center 98

Cincom

APRIL 15, 2025

Cloud APIs & Microservices Enable seamless integration between CRM, ERP, and marketing automation platforms, ensuring dynamic and contextual interactions. Digital self-service portals and AI-driven document verification ensure a smooth onboarding experience. This ensures seamless adaptability as customer expectations evolve.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Pointillist

SEPTEMBER 10, 2020

They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). Their goal is to expand their service. As with campaign automation, RTIM often falls short for the customer.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Interaction Metrics

APRIL 17, 2025

It supports SMS/MMS and offline collection, with exportable reports (XLS, CSV, PDF) and HRIS integration via API. Features & Usability CustomerGauge uses Account Experience to tie CX data to upsells, referrals, and churn reduction. Includes REST API integration with HRIS platforms for seamless data flow. vs. Qualtrics 8.7).

Surveys 48

Surveys Enterprise B2B Analytics 48

Amity

FEBRUARY 11, 2018

Create a dynamic self-service database, so your support team can focus on legitimate concerns instead of routine processes. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. Yet, 58 percent of consumers are unable to resolve their issues via the web. Time to perform actions.

Upselling 76

Upselling APIs SaaS Self service 76

Outsource Consultants

APRIL 9, 2025

AI-powered self-service options have decreased call volumes, which further optimizes resource allocation. These efficiencies have allowed Philippine call centers to offer more competitive pricing without compromising service quality. Can I integrate my own AI tools with a Philippines call center partner? Absolutely.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Cincom

MAY 8, 2024

Lack of Renewal/Upsell Opportunities: Limited visibility into customer purchase history and usage makes identifying renewal and upsell opportunities extremely difficult. Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more.

Enterprise 52

Enterprise Sales CRM Upselling 52

SmartAction

JUNE 9, 2023

Integration with Third-Party Services : To provide enhanced functionality, conversational AI systems often integrate with external services and APIs. Expansion of Self-Service Empowering users through self-service capabilities with AI, allows them to find information, solve problems, and accomplish tasks independently.

Virtual Agent 75

Virtual Agent Chatbots Self service Feedback 75

JivoChat

JULY 28, 2021

Upselling/cross-selling. Cross-selling and upselling. Webhooks API. Webhooks API. $19/user/month, JavaScript API. JavaScript API. These are some of the features that many live chat apps offer: Behavior-based chat triggers. Transfer chats between agents. Multilingual chat. Co-browsing. Canned responses.

Sales 52

Sales APIs Chatbots Upselling 52

JivoChat

JULY 4, 2021

There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items. Customers can print their own labels using the self-service return center. Best Shopify Plugin for Product Page Upsells: Frequently Bought Together.

Sales 52

Sales Upselling APIs Analytics 52

Amity

JANUARY 9, 2017

Create a dynamic self-service database, so your support team can focus on legitimate concerns instead of routine processes. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. Yet, 58 percent of consumers are unable to resolve their issues via the web. Time to perform actions.

Upselling 54

Upselling APIs SaaS Self service 54

JivoChat

JULY 29, 2021

With API for both the server side and client side, developers can create custom chatbots. Upselling functionality. Primary use cases for ManyChat include social media monitoring/responses, basic customer service, and Facebook Messenger conversations. Webhooks API. Multiple APis. AI-powered self service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Enghouse Interactive

SEPTEMBER 3, 2021

Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Enghouse Interactive

JULY 10, 2018

Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. In both cases, providing simple web self-service options is in the best interests of the business and ultimately the members. Members expect simple and convenient support.

Self service 40

Self service CRM Contact Center Analytics 40

JustCall

APRIL 5, 2023

However, less than one-third of companies offer self-service options such as a knowledge base. This is why businesses need to integrate a customized platform with self-service features if they want to elevate their customer experience and improve customer success rates. out of 5 stars. out of 5 stars.

Management 52

Management CRM Customer retention Self service 52

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. API Strategies: Use API integration to connect disparate systems, ensuring smooth data flow.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Cincom

MAY 8, 2024

Guided selling cuts order timelines by automatically recommending valid cross-sells and upsells. Integrate with Other Software Seamlessly Cincom CPQ software integrates seamlessly both ways with the platforms businesses rely on through APIs and web services. This gives buyers the freedom to evaluate options on their own time.

Engineering 52

Engineering CRM Sales Enterprise 52

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Meaning they have a good customer retention rate who are paying for subscriptions, have upsells and expansions as well. It targets SMBs and self-service businesses. The burn rate is less.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

JivoChat

APRIL 13, 2021

A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon. Enables self-service. Upsell or cross-sell customers on your offers.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. VUI is experiencing growth in consumer electronics (see Alexa and Siri) and in customer service, where 73% of customers believe that conversational self service can significantly improve their experience. Technology.

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52