aircall

MAY 11, 2018

Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Patrick — Customer Support. Joe — Technical Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

aircall

APRIL 25, 2022

Three Cheers for the Open API. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . Our public API makes it easy for developers to work with Aircall. Together, we’re building the future of voice. . A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. For example, complex API questions could be spotted and reassigned by automatic workflows, taking them out of the main queue. Skill-based assignment. Move work to the right team.

Management 119

Management Self service Technical Support APIs 119

SmartAction

MARCH 1, 2022

They don’t build or provide the software; they help businesses manage the software and offer technical support to the users. MSaaS provides the software and support. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs. The Takeaway. SaaS and MSaaS aren’t the same things.

Management 76

Management SaaS Virtual Agent Automotive 76

aircall

MAY 29, 2018

By exceeding expectations in terms of relationship building and technical support, they believe more eCommerce companies can transform customers into powerful brand ambassadors. An important first step is providing the most efficient support possible. Turning Customers Into Advocates. Why Aircall was the Right Choice.

Brand ambassadors 59

Brand ambassadors Technical Support APIs Call Center 59

NobelBiz

APRIL 2, 2024

CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier. This can help contact centers tackle seasonality and unpredicted activity spikes with virtually no infrastructure update.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Xaqt

FEBRUARY 4, 2020

Troubleshooting Calls and Level 1 Technical Support A Conversational IVR can be an excellent resource for triaging level 1 technical support calls. Zendesk Support Integration Zendesk provides a powerful set of APIs that can be used by non-Zendesk applications to access customer information and manage support tickets.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Babelforce

SEPTEMBER 3, 2020

Common uses for inbound call centers include: Providing general customer service Appointment setting Taking messages Processing orders Handling complaints Technical support Working on customer loyalty. Deep data integration usually means using APIs to share information easily ( and instantly and automatically) across any systems.

Call Center 52

Call Center Abandon rate Interactive Voice Response APIs 52

aircall

FEBRUARY 26, 2018

On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. On the tech side of things, our technical support team works directly with new Aircall customers to set up QoS (Quality of Service) parameters on their routers.

call center software 59

call center software Call Center First call resolution Technical Support 59

Hodusoft

JULY 28, 2021

Understand Technical support tenure. Make sure the vendor has a qualified technical support team not only a sales engineer. You are likely to need support post installation and throughout the product’s lifecycle. . The HoduPBX is integrated with the Google API to facilitate voice or audio message transcription.

voip 52

voip Technical Support APIs SaaS 52

AWS Machine Learning

AUGUST 3, 2023

Finally, we show how you can integrate this car pose detection solution into your existing web application using services like Amazon API Gateway and AWS Amplify. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application. Srikrishna has an M.Sc

APIs 71

APIs Scripts Engineering Technical Support 71

AWS Machine Learning

JUNE 25, 2024

Amazon Bedrock , a fully managed service designed to facilitate the integration of LLMs into enterprise applications, offers a choice of high-performing LLMs from leading artificial intelligence (AI) companies like Anthropic, Mistral AI, Meta, and Amazon through a single API.

Feedback 119

Feedback Engineering Enterprise Technical Support 119

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. ”’ Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

AWS Machine Learning

AUGUST 9, 2024

Deltek is continuously working on enhancing this solution to better align it with their specific requirements, such as supporting file formats beyond PDF and implementing more cost-effective approaches for their data ingestion pipeline. For technical support or to contact AWS generative AI specialists, visit the GenAIIC webpage.

Government 121

Government Healthcare Construction Engineering 121

AWS Machine Learning

MARCH 6, 2023

Best practices We discuss the following best practices in this post: Compute – SageMaker Training is a great API to launch CPU dataset preparation jobs and thousand-scale GPU jobs. The SageMaker jobs APIs, namely SageMaker Training and SageMaker Processing, excel for this type of tasks.

Best practices 93

Best practices APIs Transportation Scripts 93

AWS Machine Learning

MAY 7, 2024

To deploy a model from SageMaker JumpStart, you can use either APIs, as demonstrated in this post, or use the SageMaker Studio UI. In this example, we use Llama-2-70b-chat, but you might use a different model depending on your use case. To explore the list of SageMaker JumpStart models, see JumpStart Available Model Table.

Engineering 115

Engineering Chatbots Technical Support Best practices 115

AWS Machine Learning

APRIL 12, 2023

Beyond G5g instances working particularly well for our configuration, we knew we could count on AWS’s technical support and account management to help us resolve issues quickly and maintain extremely high uptime while experiencing highly variable load.

Technical Support 74

Technical Support Enterprise APIs Engineering 74

aircall

APRIL 2, 2021

An open API technology. An open API technology is also referred to as public API. Strong technical support. A good remote phone system needs little technical assistance to keep it up and running. A robust offering of voice calling features will prepare you to meet future needs. . Data & Reporting.

voip 62

voip Interactive Voice Response virtual call center CRM 62

Babelforce

FEBRUARY 17, 2022

Instead, these tools use APIs to connect different software and technologies. With the right solution, APIs make it possible to move data between systems quite easily. The issue is that legacy software often lacks APIs that can communicate with newer systems. Interoperability is huge in call center software!

call center software 52

call center software Call Center APIs Interactive Voice Response 52

Outsource Consultants

JANUARY 28, 2025

Evaluate Support and Training Capabilities The level of support and training a provider offers can significantly impact your implementation success and ongoing operations. Look for providers that offer 24/7 technical support, preferably with multiple contact methods (phone, email, and chat).

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

IdeasUnlimited

JULY 28, 2022

With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support. Today, call centers are handling much more technical questions and problems whereby the escalations and interactions with the agents have changed in nature.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

Momentum Telecom

JANUARY 29, 2025

Do you offer APIs or third-party integrations for advanced call routing, reporting, or analytics? Can you integrate with our existing PBX or contact center if we need a hybrid approach? How do you handle analog endpoints (fax machines, elevator phones, etc.)?

Call flow 52

Call flow Technical Support Enterprise Contact Center 52

OctopusTech

DECEMBER 7, 2022

24/7 technical support assistance. Unlimited API calls. Customizable checkout options. Integration of various sales channels. 100+ currencies. No additional fees in the transaction process. Mobile responsive website design. Its characteristics include – Creation of custom price lists for B2B and B2C customers.

Enterprise 12

Enterprise Sales B2C Analytics 12

Amity

JULY 28, 2014

Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. Reporting and analytics to support metrics and KPIs and satisfy executive reporting requirements. Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

JustCall

APRIL 5, 2023

Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Hodusoft

SEPTEMBER 18, 2024

Evaluate Software Providers’s Support Services Evaluate the software provider’s support services, including availability, response times, and the quality of technical support. Check for robust APIs and pre-built connectors to facilitate easy integration with third-party applications and tools.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

NobelBiz

OCTOBER 9, 2023

This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces). Our platform is built with open standards and offers robust API capabilities. Solving contact center integration issues with Nobelbiz Nobelbiz recognizes the importance of seamless integration.

Call Center 52

Call Center Management Contact Center Contact center software 52

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. 4 Does JustCall or Talkdesk Have a Better Customer Support System? Both Talkdesk and JustCall have strong customer support systems.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

CustomerSuccessBox

NOVEMBER 2, 2021

Technical deliverables- configuring APIs, integrations, provisioning and customising of the system. Main point of contact for technical support throughout the onboarding process. An Implementation engineer will work on things like: Gathering all the required data for configuration.

Sales 52

Sales Upselling Engineering Customer retention 52

JustCall

APRIL 9, 2024

Custom integrations and workflow automation with public API. Cons Technical support is difficult to reach. Difficulty adding user IDs to communication channels (carrier systems) despite following support instructions. Top features Dialing modes: predictive dialing, auto dialing, and dynamic dialing. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

Cincom

MAY 3, 2024

Our Eloquence software enables easy connectivity through pre-built integrations and customizable APIs to link templates to any enterprise data source. Seek tools with APIs and connectors that simplify linking templates to data sources like CRM, ERP, and e-commerce platforms underpinning your business.

Enterprise 40

Enterprise CRM APIs Customer retention 40

JustCall

FEBRUARY 5, 2023

Features Local, national, and toll-free phone numbers Mass notifications and alerts OTP and user verification Marketing messages for targeted customers Customizable API Pricing The pricing format is pay-as-you-go, depending on the destination and the message type. They also have packages for monthly text volumes that come with a discount.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Marketing 52

Babelforce

FEBRUARY 2, 2022

Finding a system that offers good support is essential to avoid and resolve any urgent problems. Ensure that the system you choose has a good reputation for customer service and technical support. Executing a Computer Telephony Integration (CTI) system can be tricky, especially without deep integration and an internal IT team.

Contact Center 52

Contact Center Technical Support Consulting Consulting 52

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month Lets you scale easily, as evident from the fact that you can add or reduce lines, devices, offices, and remote teams, etc. user/month Why is RingCentral an Alternative to CallRail?

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JivoChat

AUGUST 23, 2021

Shopify can also be customized via APIs and add-on apps for retailers who want to build a store from scratch or integrate more complex features into their storefront. The strong user base and dedicated following mean there’s lots of support/documentation available. Supports a wide selection of payment processors and gateways.

Enterprise 52

Enterprise Sales B2B B2C 52

Vcaretec

APRIL 10, 2023

Outsourced customer service is the practice of hiring a third-party provider to handle customer service and support functions on behalf of a company. This involves outsourcing tasks such as responding to customer inquiries, resolving issues, providing technical support, and processing orders.

outsourcing 52

outsourcing Customer Service Self service Customer Support 52