CX Global Media

AUGUST 1, 2017

RTC : Real-time communications (RTC) is a term used to refer to any live telecommunications that occur without transmission delays. At the core of Bandwidth’s business-grade CPaaS offering are communication APIs that allow companies to launch and scale next generation apps and solutions using the nation’s largest VoIP network.

Customer Experience 136

Customer Experience APIs Telecommunications Call Center 136

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 112

Cloud contact Contact Center Chatbots APIs 112

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 107

APIs Government Engineering Telecommunications 107

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. New to Spearline?

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 115

APIs Government Enterprise Engineering 115

Spearline

NOVEMBER 11, 2019

"We used the Spearline API since day 1. In 2017, Forbes referred to it as “the year of the API economy” and said CIOs must create and launch new business models faster to keep their companies competitive; and APIs are the fuel helping to make this happen. How can API improve my business? Automation.

APIs 40

APIs Telecommunications Metrics Enterprise 40

AWS Machine Learning

JUNE 8, 2022

Having worked with brands across numerous verticals such as UBS (financial services), Vodafone (telecommunications ), and Mentemia (healthcare), Uneeq helps customers enable innovative customer experiences powered by Amazon Lex. Amazon API Gateway. Access to the following AWS services: Amazon API Gateway. AWS Lambda. Amazon Lex.

APIs 96

APIs Telecommunications Chatbots Accountability 96

VirtualPBX

SEPTEMBER 24, 2021

As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

voip 98

voip Telecommunications Call Logging Call flow 98

Spearline

DECEMBER 23, 2021

.” Bandwidth , a leading US carrier who offers communication APIs that allow companies to embed voice calling and messaging capability into their applications, says that “PDD occurs because each carrier can take a few seconds to acknowledge their ability to complete the call.”

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

Spearline

MARCH 25, 2020

The service is an extension to the Spearline API that allows organizations to test the sending and receiving of an SMS message in-country, from Spearline, to a destination specified by them. Access real-time reporting and analytics via Spearline API queries. What is SMS Verifier? Find out more. New to Spearline?

Telecommunications 59

Telecommunications APIs Enterprise Analytics 59

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 83

APIs Government Accountability Scripts 83

AWS Machine Learning

NOVEMBER 30, 2023

SageMaker makes it easy to deploy models into production directly through API calls to the service. It’s a low-level API available for Java, C++, Go, JavaScript, Node.js, PHP, Ruby, and Python. It’s a low-level API available for Java, C++, Go, JavaScript, Node.js, PHP, Ruby, and Python.

Benchmark 123

Benchmark APIs Scripts Engineering 123

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs. The Analyst.

Telecommunications 81

Telecommunications APIs Analytics Feedback 81

AWS Machine Learning

JUNE 7, 2023

LLM training on SageMaker SageMaker is a collection of managed APIs for developing, training, tuning, and hosting machine learning (ML) models, including LLMs. TII used transient clusters provided by the SageMaker Training API to train the Falcon LLM, up to 48 ml.p4d.24xlarge 24xlarge instances, cumulating in 384 NVIDIA A100 GPUs.

Technology 99

Technology APIs Engineering Education 99

Babelforce

APRIL 14, 2020

These are the crucial ingredients: the API integration to easily move data across different systems an automation platform that lets you create complex processes in a simple way – with no coding. Your first step is to learn more, with ‘ Your Guide to Call Center Automation.’.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

Babelforce

APRIL 14, 2020

These are the crucial ingredients: the API integration to easily move data across different systems an automation platform that lets you create complex processes in a simple way – with no coding. Your first step is to learn more, with ‘ Your Guide to Call Center Automation.’.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

AWS Machine Learning

FEBRUARY 6, 2023

How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 79

Cloud contact Self service Contact Center Virtual Agent 79

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 130

Telecommunications Transportation Healthcare Accountability 130

Help Scout

JULY 29, 2021

ReadMe’s FAQ lets you test your code directly within context ReadMe is software specifically designed for API technical documentation, so it should come as no surprise that its documentation and FAQ are excellent: . The 18 FAQ examples below will give you a great basis of ideas to work from to make your knowledge base content exceptional.

Self service 142

Self service Education Telecommunications APIs 142

aircall

JUNE 11, 2021

A Brief History of Telecommunication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Telecommunication Now. How Voice Communication Has Evolved. The early 1800s — Telegraph was invented.

voip 62

voip Call Center Telecommunications APIs 62

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Out of the box tool Because CPaaS is a simple platform to use, all you have to do is connect its API into your existing apps. Telecommunications are required for teams using cloud-based applications and working from home.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Out of the box tool Because CPaaS is a simple platform to use, all you have to do is connect its API into your existing apps. Telecommunications are required for teams using cloud-based applications and working from home.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

AWS Machine Learning

AUGUST 4, 2022

The price recommendations generated by the Lambda predictions optimizer are submitted to the repricing API, which updates the product price on the marketplace. Based on the profit function, Adspert calculates the optimal price and submits it to the ecommerce platform through the platform’s API.

Scripts 110

Scripts Advertising Engineering Analytics 110

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

AWS Machine Learning

NOVEMBER 14, 2023

During fine-tuning, we integrate SageMaker Experiments Plus with the Transformers API to automatically log metrics like gradient, loss, etc. HuggingFace Transformer APIs allow users to track metrics during training tasks through Callbacks. Next, we fine-tune Llama2 on the databricks-dolly-15k dataset using the QLoRA method.

Management 109

Management Best practices APIs Calibration 109

AWS Machine Learning

JANUARY 20, 2023

Step-by-step solution Step 1 A client makes a request to the AWS API Gateway endpoint. The Lambda function will then return a response through the API Gateway endpoint with a message that includes the prediction ID assigned to the request and the Amazon S3 pre-signed URL.

APIs 75

APIs Engineering Telecommunications Construction 75

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" For more information about feature groups, refer to Create a Dataset From Your Feature Groups and Feature Store APIs: Feature Group.

APIs 91

APIs Metrics Telecommunications Marketing 91

Babelforce

MARCH 19, 2020

But with automation as the end-goal, the most effective way is API integration. APIs = universal translators for software.). This is another situation where API integration is crucial. It’s only by linking up your different call tools that you can create automation across them. There are several ways to integrate tools.

Contact Center 52

Contact Center Interactive Voice Response Self service Chatbots 52

Babelforce

MARCH 3, 2020

We favor No-Code development using APIs to achieve this. ). #3 The answer is yes – remember APIs?). appeared first on babelforce | Global Integration Platform for Telecommunications. And to do that you need to integrate IVR with a lot of other resources. 3 Does it link up with other channels? This one is really crucial.

Interactive Voice Response 52

Interactive Voice Response Call Center APIs Self service 52

Pointillist

SEPTEMBER 10, 2020

For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade. So, use an API-based approach to improve real-time interactions at individual touchpoints by bringing each customer’s overall experience right to the point of interaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

pindrop

SEPTEMBER 26, 2021

VeriCall® Technology, delivered through an API, can receive call metadata and produce a score in under 60 milliseconds. To learn more about how ANI Validation has helped top US banks and telecommunications companies , visit our Case Studies. . The process does not require the caller’s active participation.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57