AWS Machine Learning

OCTOBER 16, 2024

Frontend and API The CQ application offers a robust search interface specially crafted for call quality agents, equipping them with powerful auditing capabilities for call analysis. The application’s backend is powered by Amazon OpenSearch Service for the search functionality.

Customer Service 90

Customer Service Scripts Coaching Finance 90

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 123

Cloud contact Contact Center Chatbots APIs 123

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.

Cloud contact 97

Cloud contact Self service Contact Center Virtual Agent 97

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. AWS Lambda.

APIs 101

APIs Telecommunications Chatbots Accountability 101

Creative Virtual

MAY 13, 2021

Rob Foster, Knowledgebase Engineer and a conversational AI expert , shares a way to deliver a better self-service experience with a virtual agent that utilises an existing repository of help content. It helps ensure accuracy because when content is updated in the repository, the changes are instantly reflected in the virtual agent.

Virtual Agent 52

Virtual Agent Self service Telecommunications APIs 52

JustCall

APRIL 5, 2023

Lacks robust lead generation tools Flexible and customizable platform with a user-friendly interface Poor call quality from time to time Application programming interfaces (APIs) and software development kits (SDKs) available Customer service is great It has a Getvoip rating of 3/5 stars. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

JANUARY 31, 2023

per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.

voip 52

voip Enterprise Interactive Voice Response CRM 52