AWS Machine Learning

NOVEMBER 7, 2024

In this post, we explore the key capabilities of Amazon Bedrock Prompt Management and show examples of how to use these tools to help optimize prompt performance and outputs for your specific use cases. Document content: {{document_content}} Configure tools in the Tools setting section for function calling. Choose Create prompt.

Management 132

Management APIs Engineering Enterprise 132

AWS Machine Learning

DECEMBER 14, 2023

It provides access to the most comprehensive set of tools for each step of ML development, from preparing data to building, training, deploying, and managing ML models. After you stop the Space, you can modify its settings using either the UI or API via the updated SageMaker Studio interface and then restart the Space.

APIs 108

APIs Engineering Management Scripts 108

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 130

APIs Big data Accountability Enterprise 130

AWS Machine Learning

JULY 3, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. The deployment will output the API Gateway endpoint URL and an API key.

Personalization 122

Personalization APIs Management Accountability 122

AWS Machine Learning

SEPTEMBER 18, 2024

Amazon Bedrock enables access to powerful generative AI models like Stable Diffusion through a user-friendly API. In the media and entertainment sector, filmmakers, artists, and content creators can use this as a tool for developing creative assets and ideating with images. This API will be used to invoke the Lambda function.

APIs 115

APIs Best practices Entertainment Advertising 115

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 96

Enterprise APIs Government Accountability 96

AWS Machine Learning

FEBRUARY 8, 2024

Generative AI agents are a versatile and powerful tool for large enterprises. At the forefront of this evolution sits Amazon Bedrock , a fully managed service that makes high-performing foundation models (FMs) from Amazon and other leading AI companies available through an API.

APIs 127

APIs Scripts Enterprise Management 127

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. Training an LLM to See and Guide Today’s highest-performing service teams use visual tools to see what the customer sees and visually guide the customer to resolution. Getting there will require a broader perspective on service.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

AUGUST 27, 2024

Moreover, this capability prioritizes the connected Amazon Bedrock API source/primary region when possible, helping to minimize latency and improve responsiveness. Compatibility with existing Amazon Bedrock API No additional routing or data transfer cost and you pay the same price per token for models as in your source/primary region.

APIs 136

APIs Engineering Best practices Management 136

CSM Magazine

JANUARY 3, 2025

AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly. This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 119

Education APIs Engineering Banking 119

AWS Machine Learning

OCTOBER 21, 2024

Users rely on specialized tools for editing images. Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. Building a custom solution for this task can be complex.

APIs 81

APIs Enterprise Accountability Management 81

AWS Machine Learning

AUGUST 26, 2024

However, for individuals who rely on visual communication methods like American Sign Language (ASL), traditional communication tools often fall short. The GenASL web app invokes the backend services by sending the S3 object key in the payload to an API hosted on Amazon API Gateway. That’s where GenASL comes in.

APIs 105

APIs Calibration Best practices Metrics 105

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. For integration between services, we use API Gateway as an event trigger for our Lambda function, and DynamoDB as a highly scalable database to store our customer details.

Engineering 95

Engineering APIs Sales Enterprise 95

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

MARCH 15, 2023

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK.

Scripts 124

Scripts APIs Engineering Construction 124

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. It is used as a tool to store, organize, and retrieve information on a range of topics. Agent Performance Report.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ShepHyken

JULY 22, 2022

A status page is a tool to communicate incidents that happened in the backend of the web platform. However, it is synced with monitoring and tracking snippets and tools. Let us look at the status page concept and its hidden potential for securing clients’ base and improving customer experience during downtime. .

Customer Experience 200

Customer Experience APIs Customer Service Management 200

AWS Machine Learning

MARCH 27, 2024

This situation might necessitate a shift in organizational culture to focus on collective achievements and emphasize that automation tools enhance the developer experience. Mean time to restore (MTTR) is often the simplest KPI to track—most organizations use tools like BMC Helix ITSM or others that record events and issue tracking.

Enterprise 97

Enterprise APIs Metrics Engineering 97

AWS Machine Learning

JULY 30, 2024

Additionally, Q Business conversation APIs employ a layer of privacy protection by leveraging trusted identity propagation enabled by IAM Identity Center. Amazon Q Business comes with rich API support to perform administrative tasks or to build an AI-assistant with customized user experience for your enterprise.

APIs 107

APIs Enterprise Accountability Management 107

AWS Machine Learning

APRIL 24, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon using a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 116

APIs Engineering Metrics Management 116

AWS Machine Learning

MAY 7, 2024

Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. FFmpeg is a free and open-source software project in the form of a command line tool designed for processing video, audio, and other multimedia files and streams. The following diagram illustrates the solution architecture.

APIs 113

APIs Advertising Entertainment Metrics 113

AWS Machine Learning

MAY 1, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 111

Chatbots APIs Engineering Automotive 111

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 110

Management APIs Chatbots Best practices 110

AWS Machine Learning

MAY 21, 2024

These include new tools for newsroom journalists, ways to increase audience engagement, and a new way to ensure advertisers can confidently assess the brand safety of our content. Because this process follows a repeatable pattern, we decided to build an AI-based tool to simplify the republishing process and reduce the time spent on it.

Advertising 115

Advertising APIs Engineering industry standards 115

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. For each image, it will apply the following ML features to extract information: Recognize celebrity faces using the Amazon Rekognition celebrity API. Detect text using the Amazon Rekognition text detection API.

Advertising 125

Advertising APIs Education Analytics 125

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

FEBRUARY 29, 2024

With built-in security, cost-effectiveness, and a range of pre-built tools like Amazon SageMaker Autopilot , Amazon SageMaker JumpStart , and Amazon SageMaker Feature store , SageMaker Studio is a powerful platform for accelerating AI projects and empowering data scientists at every level of expertise.

APIs 108

APIs Construction Transportation Analytics 108

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining. The following diagram illustrates the technical architecture.

APIs 110

APIs Engineering Marketing Enterprise 110

AWS Machine Learning

JULY 29, 2024

However, extracting valuable insights from the vast amount of data stored in Jira often requires manual efforts and building specialized tooling. You can authenticate Amazon Q Business to Jira using basic authentication with a Jira ID and Jira API token. For Jira ID , enter the user name for the API token. Choose Save.

Customer Support 109

Customer Support APIs Management Enterprise 109

AWS Machine Learning

NOVEMBER 1, 2024

Users can manage and use application inference profiles using Bedrock APIs or the boto3 SDK: CreateInferenceProfile : Initiates a new inference profile, allowing users to configure the parameters for the profile. ConverseStream API : Similar to the Converse API but supports streaming responses for real-time interactions.

APIs 121

APIs Management Accountability Metrics 121

AWS Machine Learning

MAY 9, 2024

FAST has earned a fourth consecutive leader ranking in the 2024 ISG Provider Lens report for its seamless integration with Verisk’s data, analytics, and claims tools. Through some slick prompt engineering and using Claude’s latest capabilities to invoke APIs, Verisk seamlessly accessed their database to procure real-time information.

Engineering 124

Engineering Customer Support APIs Government 124

AWS Machine Learning

SEPTEMBER 25, 2024

Built on AWS technologies like AWS Lambda , Amazon API Gateway , and Amazon DynamoDB , this tool automates the creation of customizable templates and supports both text and image inputs. This sends the API request to Amazon Bedrock, which is hosting the Anthropic’s Claude 3 Sonnet language model.

APIs 80

APIs Wireless Accountability Technology 80

AWS Machine Learning

MAY 15, 2024

After the chosen model is ready to be moved into production, the model is deployed (step vi) using the team’s own in-house Model Lifecycle Manager tool. Under the hood, this tool uses artifacts generated by SageMaker (step vii) which is then deployed into the production AWS account (step viii), using SageMaker SDKs.

Advertising 112

Advertising APIs Engineering Benchmark 112

AWS Machine Learning

JULY 10, 2024

Essentially, fine-tuning Anthropic Claude 3 Haiku provides you with a versatile tool to customize Anthropic Claude, enabling you to meet specific performance and latency goals efficiently. As a result, businesses can achieve improved performance with reduced costs and latency.

APIs 120

APIs Airlines Metrics Engineering 120