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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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DXC transforms data exploration for their oil and gas customers with LLM-powered tools

AWS Machine Learning

The AI assistant is powered by an intelligent agent that routes user questions to specialized tools that are optimized for different data types such as text, tables, and domain-specific formats. Production questions – For example, “How much oil did API 490251069400 produce on March 2001?”

APIs 97
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Data Integration Tools & The VirtualPBX API

VirtualPBX

Data integration tools make it possible to connect the information that’s stored in, and travels through, these mediums. The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call.

APIs 98
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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 129
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Integrate dynamic web content in your generative AI application using a web search API and Amazon Bedrock Agents

AWS Machine Learning

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 104
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Simplify Your DevOps with the Cisco SD-WAN API

Cisco - Contact Center

In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.… Welcome to Cisco SD-WAN Automation Awareness Month! Read more on Cisco Blogs

APIs 98
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Unleash the Business Potential of the Cisco Catalyst SD-WAN API

Cisco - Contact Center

If you’re wondering why an automation tool like the Cisco Catalyst SD-WAN would need more APIs and additional automation, don’t worry — you’re not alone. Why layer on more automation tools to a tool t… Read more on Cisco Blogs

APIs 98