CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content.

APIs 52

APIs Personalization Customer Service Customer Experience 52

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach.

Engineering 121

Engineering Entertainment Big data Benchmark 121

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Engineering 110

Engineering Metrics APIs Big data 110

VirtualPBX

FEBRUARY 18, 2021

You collaborate through video streaming; share multi-user, online documents like spreadsheets; and store files in cloud servers. The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call.

APIs 98

APIs Call flow Enterprise Contact Center 98

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

APIs 76

APIs Engineering Enterprise Advertising 76

AWS Machine Learning

AUGUST 26, 2024

In this post, we dive into the architecture and implementation details of GenASL, which uses AWS generative AI capabilities to create human-like ASL avatar videos. Users can input audio, video, or text into GenASL, which generates an ASL avatar video that interprets the provided data.

APIs 121

APIs Calibration Best practices Healthcare 121

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. The following are the results for different values of ‘ numberOfResults ’ parameters.

APIs 135

APIs Engineering Healthcare Education 135

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78

APIs Airlines Banking Government 78

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Sales Technical Support APIs 141

AWS Machine Learning

NOVEMBER 1, 2024

Intelligent responses and a direct conduit to Druva’s documentation – Users can gain in-depth knowledge about product features and functionalities without manual searches or watching training videos. Dru on the backend decodes log data, deciphers error codes, and invokes API calls to troubleshoot. Generate and invoke private API calls.

APIs 109

APIs Scripts Engineering Government 109

AWS Machine Learning

OCTOBER 24, 2024

Amazon Rekognition people pathing is a machine learning (ML)–based capability of Amazon Rekognition Video that users can use to understand where, when, and how each person is moving in a video. ByteTrack is an algorithm for tracking multiple moving objects in videos, such as people walking through a store. cvtColor(frame, cv2.COLOR_RGB2BGR)

Scripts 95

Scripts APIs Analytics Personalization 95

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Human moderators assess the result and deactivate the live stream.

APIs 113

APIs Engineering Advertising Accountability 113

AWS Machine Learning

JULY 30, 2024

In today’s digital landscape, the demand for audio and video content is skyrocketing. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The response from API calls are displayed to the end-user.

APIs 108

APIs Accountability Management Entertainment 108

AWS Machine Learning

NOVEMBER 13, 2024

The solution also uses Amazon Cognito user pools and identity pools for managing authentication and authorization of users, Amazon API Gateway REST APIs, AWS Lambda functions, and an Amazon Simple Storage Service (Amazon S3) bucket. See the extension in action in the video below. Close the side panel.

APIs 121

APIs Scripts Accountability Entertainment 121

Avoxi

DECEMBER 25, 2021

Recent Trends in Business Communication New & Emerging Business Communication Trends for 2022 Expert insight into what to expect for your call center operations Play Video VoIP Industry Experts Barbara Dondiego COO Kyle Johnson CRO Randy Layman CTO AVOXI Megan Evitts Digital Events Manager AVOXI CONNECT WITH US Trend 1: Business Operations Live… (..)

voip 62

voip APIs Contact Center Call Center 62

AWS Machine Learning

MAY 17, 2024

Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. While Generative AI can create highly realistic content, including text, images, and videos, it can also generate outputs that appear plausible but are verifiably incorrect.

APIs 134

APIs Construction Engineering Enterprise 134

AWS Machine Learning

AUGUST 15, 2023

According to a study, by 2021, videos already make up 81% of all consumer internet traffic. This observation comes as no surprise because video and audio are powerful mediums offering more immersive experiences and naturally engages target audiences on a higher emotional level.

Chatbots 85

Chatbots Enterprise Accountability Best practices 85

VirtualPBX

DECEMBER 8, 2020

It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award. Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn.

voip 85

voip APIs Enterprise Marketing 85

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Let’s look at a moderation label detection example for the following image.

APIs 128

APIs Advertising Enterprise Technology 128

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 131

APIs Best practices Advertising Accountability 131

AWS Machine Learning

OCTOBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 126

APIs Construction Engineering Accountability 126

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Rekognition supports adding image and video analysis to your applications. To recap how the solution works Traffic intersection video footage is uploaded to your SageMaker environment from an external device. A Python function uses CV2 to split the video footage into image frames. See the following figure.

APIs 123

APIs Scripts Technology Accountability 123

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 118

Cloud contact Contact Center Chatbots APIs 118

AWS Machine Learning

MAY 15, 2024

Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. The Amazon API Gateway receives the PUT request (step 1). Finally, the Lambda function receives the image and meta-data (step 7) which are then sent to the Amazon Ads client service through the API Gateway (step 8).

Advertising 127

Advertising APIs Engineering Benchmark 127

AWS Machine Learning

AUGUST 5, 2024

However, much of our data in the digital age also comes in non-text format, such as audio and video files. This can be hard to scale as the volume of unstructured audio and video files continues to grow. Video files (such as mp4) that contain audio in supported languages can also be uploaded to Amazon S3 as part of this solution.

APIs 111

APIs Engineering Chatbots Management 111

AWS Machine Learning

MAY 9, 2024

As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM. Preprocessing of Images and Videos – The outputs from Amazon Rekognition and Amazon Transcribe were fed into Claude.

Engineering 133

Engineering Customer Support APIs Government 133

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 113

APIs Government Engineering Telecommunications 113

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. SMA uses a request/response model with an AWS Lambda function to process actions.

Engineering 117

Engineering Accountability Best practices Analytics 117

AWS Machine Learning

OCTOBER 31, 2024

Whether it’s annotating images, videos, or text, SageMaker Ground Truth allows you to build accurate datasets while maintaining human oversight and feedback at scale. These functions are now optional on both the SageMaker console and the CreateLabelingJob API. Choose Preview to display the UI template for review.

APIs 114

APIs Engineering Feedback Management 114

TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Best practices Technology 109

TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Best practices Technology 109

AWS Machine Learning

OCTOBER 23, 2024

Amazon API Gateway routes the incoming message to the inbound message handler, executed on AWS Lambda. The outbound message handler dispatches the response to the user through Meta’s WhatsApp API. The inbound message handler records the user’s contact details in Amazon DynamoDB.

APIs 95

APIs Accountability Education Engineering 95

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 129

APIs Finance Chatbots Enterprise 129

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 131

Education APIs Engineering Banking 131

AWS Machine Learning

OCTOBER 5, 2022

Before you can evaluate the performance of the API on your use cases, you need to prepare a representative test dataset. The following are some high-level guidelines: Collection – Take a large enough random sample (images or videos) of the data you eventually want to run through Amazon Rekognition. Measure model accuracy on videos.

Metrics 89

Metrics APIs Advertising Enterprise 89