TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Sales Technical Support APIs 141

AWS Machine Learning

MARCH 11, 2025

The Amazon Nova family of models includes Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, which support text, image, and video inputs while generating text-based outputs. Amazon Bedrock APIs make it straightforward to use Amazon Titan Text Embeddings V2 for embedding data. get("message", {}).get("content")

Benchmark 99

Benchmark APIs Enterprise Scripts 99

VirtualPBX

FEBRUARY 18, 2021

You collaborate through video streaming; share multi-user, online documents like spreadsheets; and store files in cloud servers. The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call.

APIs 98

APIs Call flow Enterprise Contact Center 98

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 108

APIs Accountability Entertainment Construction 108

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach.

Engineering 119

Engineering Entertainment Big data APIs 119

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 104

APIs Chatbots Construction Engineering 104

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. The following are the results for different values of ‘ numberOfResults ’ parameters.

APIs 134

APIs Engineering Healthcare Education 134

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

APIs 81

APIs Engineering Advertising Enterprise 81

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. Luma AI’s recently launched Dream Machine represents a significant advancement in this field.

Scripts 116

Scripts APIs Metrics Management 116

AWS Machine Learning

AUGUST 26, 2024

In this post, we dive into the architecture and implementation details of GenASL, which uses AWS generative AI capabilities to create human-like ASL avatar videos. Users can input audio, video, or text into GenASL, which generates an ASL avatar video that interprets the provided data.

APIs 118

APIs Calibration Best practices Metrics 118

AWS Machine Learning

FEBRUARY 11, 2025

We use various AWS services to deploy a complete solution that you can use to interact with an API providing real-time weather information. We also use identity pool to provide temporary AWS credentials for the user while they interact with Amazon Bedrock API. The following video shows this chat.

APIs 80

APIs Enterprise Accountability Management 80

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

AWS Machine Learning

NOVEMBER 13, 2024

In the context of generative AI , significant progress has been made in developing multimodal embedding models that can embed various data modalities—such as text, image, video, and audio data—into a shared vector space.

Engineering 112

Engineering Management APIs Healthcare 112

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 113

Construction APIs Metrics Accountability 113

VirtualPBX

DECEMBER 8, 2020

It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award. Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn.

voip 85

voip APIs Enterprise Marketing 85

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Human moderators assess the result and deactivate the live stream.

APIs 110

APIs Engineering Advertising Accountability 110

AWS Machine Learning

MAY 17, 2024

Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. While Generative AI can create highly realistic content, including text, images, and videos, it can also generate outputs that appear plausible but are verifiably incorrect.

APIs 134

APIs Construction Engineering Enterprise 134

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Let’s look at a moderation label detection example for the following image.

APIs 125

APIs Advertising Enterprise Technology 125

AWS Machine Learning

JULY 30, 2024

In today’s digital landscape, the demand for audio and video content is skyrocketing. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The response from API calls are displayed to the end-user.

APIs 106

APIs Accountability Management Entertainment 106

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 130

APIs Best practices Advertising Accountability 130

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content.

APIs 52

APIs Personalization Customer Service Customer Experience 52

AWS Machine Learning

AUGUST 15, 2023

According to a study, by 2021, videos already make up 81% of all consumer internet traffic. This observation comes as no surprise because video and audio are powerful mediums offering more immersive experiences and naturally engages target audiences on a higher emotional level.

Chatbots 90

Chatbots Enterprise Accountability Best practices 90

AWS Machine Learning

MAY 15, 2024

Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. The Amazon API Gateway receives the PUT request (step 1). Finally, the Lambda function receives the image and meta-data (step 7) which are then sent to the Amazon Ads client service through the API Gateway (step 8).

Advertising 126

Advertising APIs Engineering Benchmark 126

AWS Machine Learning

NOVEMBER 15, 2024

An alternative approach to routing is to use the native tool use capability (also known as function calling) available within the Bedrock Converse API. In this scenario, each category or data source would be defined as a ‘tool’ within the API, enabling the model to select and use these tools as needed.

APIs 115

APIs Engineering Chatbots Construction 115

AWS Machine Learning

MAY 9, 2024

As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM. Preprocessing of Images and Videos – The outputs from Amazon Rekognition and Amazon Transcribe were fed into Claude.

Engineering 129

Engineering Customer Support APIs Government 129

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 136

Education APIs Engineering Banking 136

TechSee

JUNE 29, 2023

Similarly, sending the customer visual guidance requires that this LLM management tool sync with a visual AI that can apply augmented reality guidance overlays on top of the received images or live video and display this information to the user.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 111

APIs Government Engineering Telecommunications 111

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. SMA uses a request/response model with an AWS Lambda function to process actions.

Engineering 113

Engineering Accountability Best practices Analytics 113

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 116

Cloud contact Contact Center Chatbots APIs 116

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 132

APIs Finance Chatbots Enterprise 132

VirtualPBX

OCTOBER 27, 2020

Now you can use Multiple Auto Attendants, Business SMS, Dynamic Caller ID, and Video Conferencing in many of our plans for both small businesses to enterprises. We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate.

voip 98

voip APIs Enterprise Engineering 98

AWS Machine Learning

OCTOBER 5, 2022

Before you can evaluate the performance of the API on your use cases, you need to prepare a representative test dataset. The following are some high-level guidelines: Collection – Take a large enough random sample (images or videos) of the data you eventually want to run through Amazon Rekognition. Measure model accuracy on videos.

Metrics 92

Metrics APIs Advertising Enterprise 92

AWS Machine Learning

AUGUST 5, 2024

However, much of our data in the digital age also comes in non-text format, such as audio and video files. This can be hard to scale as the volume of unstructured audio and video files continues to grow. Video files (such as mp4) that contain audio in supported languages can also be uploaded to Amazon S3 as part of this solution.

APIs 109

APIs Engineering Chatbots Management 109

Calabrio

MARCH 4, 2025

API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

APRIL 8, 2024

Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Prepare a dataset for Knowledge Bases for Amazon Bedrock For this post, we use a sample dataset about fictional video games to illustrate how to ingest and retrieve metadata using Knowledge Bases for Amazon Bedrock.

APIs 127

APIs Construction Chatbots Accountability 127

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. For more information, refer to Amazon SageMaker Identity-Based Policy Examples.

Enterprise 120

Enterprise APIs Real estate Construction 120