AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

APIs 75

APIs Feedback Telecommunications Management 75

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. The following are the results for different values of ‘ numberOfResults ’ parameters.

APIs 123

APIs Engineering Healthcare Education 123

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 94

APIs Accountability Entertainment Construction 94

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach.

Engineering 104

Engineering Entertainment Big data APIs 104

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. Luma AI’s recently launched Dream Machine represents a significant advancement in this field.

Scripts 103

Scripts APIs Metrics Management 103

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

APIs 66

APIs Engineering Enterprise Advertising 66

AWS Machine Learning

AUGUST 26, 2024

In this post, we dive into the architecture and implementation details of GenASL, which uses AWS generative AI capabilities to create human-like ASL avatar videos. Users can input audio, video, or text into GenASL, which generates an ASL avatar video that interprets the provided data.

APIs 105

APIs Calibration Best practices Metrics 105

VirtualPBX

DECEMBER 8, 2020

It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award. Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn.

voip 85

voip APIs Enterprise Marketing 85

AWS Machine Learning

MAY 17, 2024

Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. While Generative AI can create highly realistic content, including text, images, and videos, it can also generate outputs that appear plausible but are verifiably incorrect.

APIs 121

APIs Construction Engineering Enterprise 121

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Human moderators assess the result and deactivate the live stream.

APIs 96

APIs Engineering Advertising Accountability 96

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content.

APIs 52

APIs Personalization Customer Service Customer Experience 52

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Let’s look at a moderation label detection example for the following image.

APIs 114

APIs Advertising Enterprise Technology 114

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 117

APIs Best practices Advertising Accountability 117

AWS Machine Learning

MAY 9, 2024

As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM. Preprocessing of Images and Videos – The outputs from Amazon Rekognition and Amazon Transcribe were fed into Claude.

Engineering 124

Engineering Customer Support APIs Government 124

AWS Machine Learning

NOVEMBER 13, 2024

The solution also uses Amazon Cognito user pools and identity pools for managing authentication and authorization of users, Amazon API Gateway REST APIs, AWS Lambda functions, and an Amazon Simple Storage Service (Amazon S3) bucket. See the extension in action in the video below. Close the side panel.

APIs 110

APIs Scripts Accountability Entertainment 110

TechSee

JUNE 29, 2023

Similarly, sending the customer visual guidance requires that this LLM management tool sync with a visual AI that can apply augmented reality guidance overlays on top of the received images or live video and display this information to the user.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

JULY 30, 2024

In today’s digital landscape, the demand for audio and video content is skyrocketing. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The response from API calls are displayed to the end-user.

APIs 91

APIs Accountability Management Entertainment 91

AWS Machine Learning

MAY 15, 2024

Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. The Amazon API Gateway receives the PUT request (step 1). Finally, the Lambda function receives the image and meta-data (step 7) which are then sent to the Amazon Ads client service through the API Gateway (step 8).

Advertising 112

Advertising APIs Engineering Benchmark 112

VirtualPBX

OCTOBER 27, 2020

Now you can use Multiple Auto Attendants, Business SMS, Dynamic Caller ID, and Video Conferencing in many of our plans for both small businesses to enterprises. We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate.

voip 98

voip APIs Enterprise Engineering 98

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 101

Cloud contact Contact Center Chatbots APIs 101

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 119

Education APIs Engineering Banking 119

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

CX Global Media

AUGUST 1, 2017

A CPaaS is a cloud-based platform that enables developers to add real-time communications features (voice, video, and messaging) in their own applications without needing to build backend infrastructure and interfaces. Some contact center tech terms to know. CPaaS : Communications Platform as a Service. Source: TechTarget.

Customer Experience 136

Customer Experience APIs Telecommunications Call Center 136

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Engineering 101

Engineering Metrics APIs Big data 101

AWS Machine Learning

AUGUST 15, 2023

According to a study, by 2021, videos already make up 81% of all consumer internet traffic. This observation comes as no surprise because video and audio are powerful mediums offering more immersive experiences and naturally engages target audiences on a higher emotional level.

Chatbots 73

Chatbots Enterprise Accountability Best practices 73

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. This is all done without a single phone call or video support session. Unboxing and Device Setup.

APIs 109

APIs Enterprise SaaS Chatbots 109

CX Global Media

AUGUST 9, 2018

We curate the journeys that go from initiation of a problem all the way to the contact center and help them get the best experience – their ability to share photos, videos, spell out names in real-time so that there are no risk factors involved. We cover all three entry points and we do voice and chat, both.

Customer Support 149

Customer Support Contact Center Coaching APIs 149

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 96

APIs Government Engineering Telecommunications 96

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Rekognition supports adding image and video analysis to your applications. To recap how the solution works Traffic intersection video footage is uploaded to your SageMaker environment from an external device. A Python function uses CV2 to split the video footage into image frames. See the following figure.

APIs 112

APIs Scripts Technology Accountability 112

VirtualPBX

NOVEMBER 23, 2021

Keeping up with your holiday communication connections can mean leveraging voice, video, or texting day or night, from wherever your team is operating. The next step in this process is taking advantage of video collaboration and text messaging. Use Your Voice. More Voice = Less Headaches. You’re on Camera.

APIs 98

APIs Call Center 98

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

voip 98

voip APIs CRM Accountability 98

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 104

Engineering APIs Scripts Enterprise 104

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. SMA uses a request/response model with an AWS Lambda function to process actions.

Engineering 100

Engineering Accountability Best practices Analytics 100

TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Best practices Technology 109

TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Best practices Technology 109