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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

In this article, we detail everything about, computer telephony integration software, its benefits, and how it works. Call origin: Automatic callback and directory sharing are additional features of the CTI system. What is CTI – Computer Telephony Integration – in Call Centers? How does computer telephony integration work?