aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

NobelBiz

APRIL 21, 2022

In this article, we detail everything about, computer telephony integration software, its benefits, and how it works. CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54