Nicereply

DECEMBER 28, 2021

Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? This is where benchmarking is helpful. We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Analytics 28

Analytics Benchmark Business Process Outsourcing outsourcing 28

Vcaretec

JANUARY 24, 2020

The third-party service provider is known as Business Process Outsourcing (BPO). BPO’s have the ability of providing incredible benefits to your business including cost saving, better efficiency and quality. There are certain factors that you should always keep in mind when selecting a BPO that’s right for your business.

Call Center 52

Call Center outsourcing Business Process Outsourcing Benchmark 52

Global Response

NOVEMBER 21, 2023

Comprehending the NPS score meaning is essential for interpreting and utilizing these insights to foster business success. In this article, we’ll break down the NPS system, showing you how to effectively build, implement and respond to NPS surveys to assess and improve business growth and results.

Benchmark 62

Benchmark Surveys Healthcare outsourcing 62

CSM Magazine

MARCH 20, 2024

Our profound industry knowledge, combined with our strategic alliances, positions us at the vanguard of the business process outsourcing sector.” As the inclination for customer service outsourcing to the Philippines scales, Cynergy BPO distinguishes itself as an essential partner in transforming CX delivery.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. Check out this article and some best practices on Performance Management for Leaders, Managers and Agents.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Spearline

JANUARY 28, 2021

Attrition in the contact centre is high — 25% to 40% on average — but can reach 100% in some contact centres, such as ones operated by business process outsourcing companies (BPOs). Just as your customers suffer from poor audio quality, as do your agents. 1 challenge for contact centres.

Business Process Outsourcing 52

Business Process Outsourcing Benchmark Contact Center outsourcing 52