Outsource Consultants

MARCH 18, 2025

This article dives into key market trends (including cost benefits and regional considerations), real-world success stories of outsourcing, the impact of AI-driven disruptions in call centers, and how to balance automation with human agents for superior customer interactions.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

IdeasUnlimited

JULY 4, 2022

In this article, we ask a simple question: why is multilingual support so essential? It’s always better to have bilingual agents answering these calls and to have the proper call forwarding procedure in place so that clients can be entertained fast and without delay. Importance of Multilingual Customer Support.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98

Anexa BPO

FEBRUARY 17, 2023

A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. Using operational and financial metrics that are already familiar tools to these upper-level leaders can support your position, and prove your points.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. This begins by identifying—and tracking—core KPIs (Key Performance Indicators), or metrics for success and quality—amongst your team. So how do you know?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. Outsourcing also requires you to relinquish some control over day-to-day operations and workflows, which can also reduce service quality and key metrics. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62