Article Bilingual agents outsourcing 
Outsource Consultants
MARCH 18, 2025
Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision.
Outsource Consultants
SEPTEMBER 11, 2018
We have seen a demand for nearshore contact center outsourcing locations. This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. El Salvador has deep bilingual agent (English and Spanish) capacity. contact center rates. El Salvador. residents. We can help!
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Outsource Consultants
OCTOBER 2, 2018
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This article will discuss three Latin American countries: Mexico, Chile, and Belize. This allows contact centers to be more selective as they evaluate and hire prospective agents.
Global Response
JULY 23, 2023
In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.
Global Response
JULY 23, 2023
In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. That’s what we’re here to explore.
Anexa BPO
FEBRUARY 17, 2023
A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.
Global Response
JUNE 20, 2023
In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?
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