Outsource Consultants

MARCH 18, 2025

This article dives into key market trends (including cost benefits and regional considerations), real-world success stories of outsourcing, the impact of AI-driven disruptions in call centers, and how to balance automation with human agents for superior customer interactions. What industries benefit most from call center outsourcing?

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

IdeasUnlimited

JULY 4, 2022

In this article, we ask a simple question: why is multilingual support so essential? According to CSA Research, 74% of customers are willing to buy again if they receive after-sales support in their regional language. Emotions drive 95% of sales decisions. Importance of Multilingual Customer Support. Enhanced Communication.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98

Outsource Consultants

SEPTEMBER 11, 2018

This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. We work with many high performing contact centers that are committed to providing scholarships and training for agents to further strengthen their bilingual speaking abilities. contact center rates. El Salvador.

outsourcing 52

outsourcing Contact Center Bilingual agents Outbound sales 52

Anexa BPO

FEBRUARY 17, 2023

A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. Let’s take a closer look at each of the five steps and explore how they can be implemented in practice.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Outsource Consultants

OCTOBER 2, 2018

This article will discuss three Latin American countries: Mexico, Chile, and Belize. This allows contact centers to be more selective as they evaluate and hire prospective agents. Sales and up-sells. Perhaps the most appealing factor is a lower cost delivery model, frequently beating U.S. provider costs by up to 50%. Data entry.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Want your sales team to gather customer feedback from your customer service team? So, managing your customer service is no insignificant task. Maybe not. Ready to perfect your CX?

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62