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5 Top Customer Service Articles of the Week 6-20-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. These customers can provide candid and honest feedback as to why they aren’t more engaged with your business. The first is a functional need.

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves. Feedback from customers and opinions of management can all be skewed due to a limited perspective.

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10 Things You Can Do That Lead to Customer Loyalty

CSM Magazine

Loyal customers not only contribute tomore revenuebut also serve as brand ambassadors, spreading positive word-of-mouth and driving new business. Implement a robust training program for your customer service team and regularly solicit feedback from customers to identify areas for improvement.

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Guest Blog: Exceptional Customer Support Is Fresh, Not Canned

ShepHyken

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Multiple communications channels will make it easier for your customers: feedback buttons within products, tweeting, DM’s, the inevitable Facebook wall. Do You Know Yours?

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5 Contact Center Technical Trends

CCNG

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Customer Feedback: The Importance of Both Positive and Negative Reviews

ChurnZero

But first, let’s talk about customer feedback. What is customer feedback? At its core, customer feedback is the information you receive from casual customers and loyal brand evangelists alike. Customer feedback: why should you care? Firstly, feedback of any kind will help your business to grow as time goes on.

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Why Your First 100 Customers Will Make or Break Your Business

CSM Magazine

These early adopters validate your idea, provide invaluable feedback, and help establish a reputation that sets the tone for growth. Early adopters act as a litmus test, offering honest feedback that helps refine your product. When customers see their suggestions being implemented, they feel valued and invested in your brands success.