Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. 6 Best Practices for Your CS Team.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Global Response

FEBRUARY 28, 2024

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Let’s dive in.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. Share links to related, interesting articles rather than just posting your own company’s content. Follow target companies and their key leaders on LinkedIn.

Sales 97

Sales Coaching Brand ambassadors B2B 97

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JivoChat

APRIL 8, 2021

In this article, we’ll learn about the importance of user engagement in modern business. Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 68

CRM Marketing Multichannel Self service 68

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. This could be a video showing a product in action, a link to a help article, or a list of frequently asked questions. Share tools that will aid in their launch.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10