Article Business Process Outsourcing industry standards 
Callminer
JULY 22, 2018
When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. This metric is too important to be chosen without proper consideration,” the article notes.
Quality Contact Solutions
JANUARY 21, 2022
It’s also worth mentioning that the terms call center, contact center, business process outsourcing (BPO) , and omnichannel are often used interchangeably these days. This type of service is also referred to as Business Process Outsourcing (BPO). This scenario is often referred to as omnichannel.
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Nicereply
DECEMBER 28, 2021
We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. So for many companies, outsourcing is the best next move. However, it can be daunting to begin the process of finding the right business process outsourcer (BPO).
Zingtree
AUGUST 6, 2018
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. But, what else should an outsourced call center be keeping in mind? Today’s customers are busy and, when they encounter problems, they want them resolved quickly.
Global Response
MARCH 20, 2023
In this article, we’ve gathered tried-and-true techniques from our team of experts to help you calculate—and reduce!—your Since chatbots are able to not only answer customer questions, find knowledge base articles for customers and perform tracking and logging tasks, chatbots improve self-service while also reducing handle time for agents.
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