Global Response

DECEMBER 21, 2023

An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you.

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NobelBiz

JUNE 17, 2024

A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing. What is a BPO Call Center ? What Does a BPO Call Center Do?

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Global Response

JANUARY 9, 2023

However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls. In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner.

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Global Response

APRIL 27, 2023

We’ll break down the benefits, risks and biggest use cases of nearshoring in this article so you can easily determine if it’s the right fit for your organization. If so, nearshoring might be a good option for your team. Don’t see yourself in the above examples, but still considering nearshoring?

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Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. In this article, we’ve outlined the ten most popular call center models , as well as what they’re best for, so you can easily determine which model is right for your current needs and goals.

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Global Response

JANUARY 9, 2023

We’ll discuss practical tips and examples of each in this article. B2B—or Business-to-Business—customer service refers to selling and customer service that happens between two businesses. So how can you create a winning B2B customer service strategy? What is B2B Customer Service?

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Call Center Pros

NOVEMBER 26, 2018

This article will introduce the fundamentals of customer loyalty and give you 7 tips for building a loyal customer base for your business…. The lifetime value of a customer is one of the most important factors in maintaining the long-term growth of your business. Let’s talk about customer loyalty….

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Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies. I think Flipboard is a great app.

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ROI CX Solutions

DECEMBER 5, 2024

If your business wants to elevate its CX, youll need to carefully vet call center outsourcing companies to find a partner that knows your industry, shares your values, and can meet your customers unique needs. The company helps businesses scale by taking on customer and technical support and other operational tasks.

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Skybridge

AUGUST 18, 2020

Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource non-core processes while they can focus more on the core business functions. Senior Vice President, Sales and Marketing. Skybridge Americas.

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