Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. As the customer support function evolves, so do call center software features. Digitization. Remote Agents.

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aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

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Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. She writes for the blog of Dialer360.

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aircall

MARCH 15, 2017

Reliable and flexible call center software is a priority for any business. The next level is to have this call center software integrate with your Customer Service Software, thus allowing you to keep track of all calls and client information in one place. A unified interface.

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JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . Establish a Post-Call Strategy (follow-up).

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Babelforce

AUGUST 4, 2023

There are actually two types of call whispering – automated and live – and we’re going to take a closer look at both of them below. In this article: • What is an automated call whisper? What is a live call whisper? • How can call whispering help your call center? • Want to see for yourself?

Call Center 52

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NobelBiz

APRIL 18, 2021

From pricing, voice quality, and compliance to agent experience, campaign scripting, reporting, and everything in between falls under the jurisdiction of your software and/or telecom provider. This article will pinpoint some of the most important elements you need to consider to make an informed decision.

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ViiBE Blog

APRIL 26, 2021

This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Customer satisfaction should be the number one goal of your contact center. Great IT support can make all the difference for customers experiencing an issue with your product or service.

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NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? The key to achieving these goals lies in implementing strategic call center campaigns. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

Call Center 52

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JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.4/5

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NobelBiz

MARCH 23, 2022

And that without a good review of your contact center technology, your company will not be able to grow. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to Evaluate your contact center solution Income?

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