Talkdesk

FEBRUARY 15, 2017

For a full list of eligible integrations, please visit this Knowledge Base article. Automatic call logging. As part of Talkdesk’s automations framework, admins can create recipes that automatically log rich call data to their helpdesk/CRM applications. Full instructions can be found in this Knowledge Base article.

Call Logging 40

Call Logging CRM call center software Call Center 40

aircall

MARCH 7, 2017

After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore.

call center software 48

call center software Call Center Coaching CRM 48

NobelBiz

JULY 16, 2024

At NobelBiz, we provide a range of solutions designed to help contact centers optimize their operations and maximize their dialing effectiveness. In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1. Related Article 5 Must-Have KPIs For a Successful Telemarketing Campaign 2.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

CSM Magazine

MAY 6, 2019

This article from Ameridial explains how their call center customer service solution has helped many companies just like yours. But there are plenty of call center software programs out there that can help you do just that. While this may seem like a tall order, companies like that certainly exist.

Multi-channel support 40

Multi-channel support Customer Service outsourcing Call Logging 40

Babelforce

JUNE 23, 2022

Call management software helps contact centers run smoothly and successfully. In this article, we’ll look at six features you should look out for when choosing the best call management software for your business. Defining call management software. But not all tools are built the same.

Interactive Voice Response 52

Interactive Voice Response voip Management Self service 52

JustCall

JANUARY 20, 2023

The fact that a majority of customers use phone calls to reach a business makes telephony systems an important business requirement. In this article, we look at 10 alternatives for Ooma, so you have all the right information to pick the best business phone system for your enterprise.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

Dialer 360

SEPTEMBER 17, 2019

After identifying objectives and prerequisites, choose the most convenient call center infrastructure. In this article, you will know about the equipment that a call center must-have. Let’s read and explore the basics of a call center. However, CRM fills the gape and keep your agents up-to-date.

Call Center 24

Call Center voip Real estate CRM 24