ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities.

Best practices 240

Best practices Call Center Average Handle Time virtual call center 240

Babelforce

MARCH 30, 2022

What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? And cloud call center solutions offer many benefits to companies that make the switch. In this article, we’ll go through everything you need to know about upgrading.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

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Call Center Schedule adherence Average Handle Time First call resolution 98

Quality Contact Solutions

JUNE 21, 2019

Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? Other Articles You Might Find Interesting: The 7 Habits of Highly Effective Telemarketing Management. By Marcia Jenkins, Senior Operations Manager. Meet Jeri Graesser!

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Telemarketing virtual call center B2B Construction 71

Quality Contact Solutions

DECEMBER 31, 1969

Because every call requires knowledge, flexibility and a positive attitude, we know that agent support from the front-line supervisor is a critical part of the telemarketing call center team. Author note Melissa is the Customer Service Inbound Telemarketing supervisor with the QCS virtual call center.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

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call center software Call Center virtual call center voip 82

ViiBE Blog

APRIL 26, 2021

This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Customer satisfaction should be the number one goal of your contact center. Great IT support can make all the difference for customers experiencing an issue with your product or service.

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virtual call center call center software Contact Center Call Center 52