Article Call Logging Scripts 
ShepHyken
OCTOBER 29, 2021
Call center tools should include the feature that lets agents make outbound calls. Some specific features like an automated dialer, call logging, and more enable your CRM to stay relevant. Call scripting . With call scripting, your agents can practice and prepare before interacting with customers.
AWS Machine Learning
DECEMBER 21, 2023
This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
SEPTEMBER 3, 2024
It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function. How to Calculate Call Center Productivity? Measure Agent Productivity Implement tools that show, in real time, the performance metrics of all agents.
Zingtree
MARCH 22, 2018
In the call center world, interactive knowledge bases and documentation are an incredible alternative to traditional articles, making it easier: for customers and call center employees to engage with and understand the content at-hand. – More accurate call logging, and reduced after-call work (ACW).
aircall
DECEMBER 6, 2016
This article will cover the three main choices: PBX, IP PBX, and Virtual VoIP systems. This guide will walk you through this process, and hopefully you’ll be more empowered to make a decision by the end of this article. A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls.
aircall
NOVEMBER 4, 2016
Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center? You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more.
aircall
NOVEMBER 9, 2016
What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.
Expert insights. Personalized for you.
206 
Let's personalize your content