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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

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Looking for Call Management Software? Make Sure it Has These 6 Features

Babelforce

Call management software helps contact centers run smoothly and successfully. In this article, we’ll look at six features you should look out for when choosing the best call management software for your business. Defining call management software. But not all tools are built the same.

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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

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Average Handling Time Tips: 14 Ways to Cut AHT Without Ruining CX

Babelforce

Why am I talking about date night in an article on AHT? Really good AI deployments can actually solve certain issues themselves… but that’s another article !). #3 Collecting customer data during a call is the key to ensuring that every subsequent call is also as short as possible. 3 Show customer information on screen.