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Guest Blog: Want to Excel at Customer Service? Transform your Contact Centers into Customer Engagement Centers

ShepHyken

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. For instance, IVRs and artificial intelligence enabled Chatbots can make the customer service easier and efficient. I like the idea of a customer engagement center. – Shep Hyken.

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10 cas d'utilisation de la PNL parmi les plus populaires

Inbenta

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

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How Good Is Microsoft Support Chat and How Do I Contact Them?

CSM Magazine

Helpful Resources If your issue doesnt require a live agent, Microsofts chatbot provides intelligent support with links to relevant help articles, videos, and FAQs. Select “Contact Support” : If your problem isnt solved by the provided help articles, scroll to find the “Contact Support” button.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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A Complete Guide to Customer Service Automation

Comm100

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

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Virtual Agents in 2020: Usage Spikes and the Banking Sector

Creative Virtual

There have been lots of discussions, articles and analyst deep dives into companies’ digital transformations being driven or accelerated by the COVID-19 pandemic and the associated shutdowns and mitigation efforts. I’m curious to continue to watch how virtual agent traffic fluctuates as coronavirus-related restrictions change.