ClearAction

MAY 29, 2016

Seventh, read books such as A Complaint is a Gift , The Best Service is No Service , Firms of Endearment , Loyalty Myths , The Customer-Driven Company , Happy RAVING Customers , Why Loyalty Matters , Chief Customer Officer , Total Customer Value Management , and Innovating Superior Customer Experience.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

ClearAction

MAY 29, 2016

Seventh, read books such as A Complaint is a Gift , The Best Service is No Service , Firms of Endearment , Loyalty Myths , The Customer-Driven Company , Happy RAVING Customers , Why Loyalty Matters , Chief Customer Officer , Total Customer Value Management , and Innovating Superior Customer Experience.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ClearAction

DECEMBER 5, 2023

To deliver what’s promised, coordinate companywide, with the aim of continually increasing value for everyone. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. As changes happen, communicate proactively to manage expectations.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62