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The 5 Must-Have Features of a Cloud Contact Center

CSM Magazine

A cloud contact center is the basis of modern-day customer service operations. Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways. It enables efficient handling of customer communication.

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Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

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Why Is Your Cloud Contact Centre Transformation Failing to Deliver?

CSM Magazine

Customer experience can literally make or break a business, so it’s alarming that a number of UK companies remain tethered to legacy contact centre systems. But what’s even more concerning is that those who’ve made the leap to cloud solutions aren’t necessarily reaping the promised rewards.

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Journey to the cloud - contact center communications

Spearline

Many of our customers use our service before, during, and after a migration to a cloud contact center (or other infrastructure changes) to test, pinpoint, and troubleshoot issues. Call detail record info along with test audio forces ownership of carrier issues, reducing downtime & expediting carrier root cause analysis.

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Essentials of Cloud Contact Centers

Noble Systems

Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Speech analytics is another essential for cloud contact centers.

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Understanding the benefits of moving your contact centre to the cloud

Eptica

However, many businesses still have questions about the impact that moving their operations to the cloud would have. To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive.

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Moving To A Cloud Contact Center: Preparation Is Key

Playvox

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?