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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

CRM 82
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

CRM 82
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2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions

Calabrio

API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) Genesys Cloud is known for its open API and extensive customization options.

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Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

CSM Magazine

Contact Centre as-a-Service (CCaaS) players might have the specialist cloud contact centre expertise and Unified Communications (UCaaS) players additionally offer voice functionality, but both lack the CRM capabilities necessary to fully understand the customer.

CRM 59
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10 Essential KPIs for Measuring Contact Center CRM Performance

NobelBiz

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. This entails creating a CRM report that incorporates critical performance metrics, functions and client data. You may compute as many completion rates as there are fields in your CRM.

CRM 52
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Cloud Contact Platforms, the Beginning of the Journey That Gets You One Step Closer

Sykes

This simple change in paradigm has revolutionized and modified the entire contact center & BPO industry, as well as any other consumer business. Cloud Technology. Let us dive into cloud contact center platforms, referring to them as CCPs from here on out. The reliability will typically exceed on-premises solutions.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? One of the primary advantages of CRM integration with contact center technology is call flow management.