NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? When it comes to cloud contact center systems, there are a lot of options out there. But NobelBiz Omni+ is different.

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NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

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NobelBiz

APRIL 5, 2022

However, managing a contact center doesn’t come without its challenges and risks. In this article, we detail 10 of the biggest Risk Factors that most Contact Centers face And How To Resolve Each One of Them. Why is managing risk factors so important in the contact center industry? Every day, effective training saves time!

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NobelBiz

FEBRUARY 17, 2023

How to measure your call center Service Level? We answer it all in our article. Properly handling several communication channels means having the right solution for your call center. NobelBiz Omni+ is a Cloud Contact Center Solution CCaaS purposefully built to manage all communication channels.

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NICE inContact

NOVEMBER 28, 2018

When using older contact center systems, you are likely to find inefficiencies in the areas of average handle times (AHT), first call resolution (FCR), and agent occupancy. Assume you can make a 15% improvement to average handle time, first call resolution, self-service rate and schedule adherence.

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. Like ViiBE, many CRM solutions are also moving to the cloud. Retail , SMB. Charles Street.

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NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

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NobelBiz

AUGUST 23, 2022

Call centers that use a Speech Analytics system may detect these friction areas and take steps to improve their goods and services, customer journeys, and agents’ handling of consumer demands. In this article, we will try to outline everything there is to know about speech analytics. What is call center speech analytics?

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NobelBiz

SEPTEMBER 10, 2024

Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. Aircall Aircall is a cloud contact center solution that will help simplify voice for customer support teams. Connecting Call Centers to Success.

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USAN

MAY 19, 2022

Technology has the power to help contact centers more effectively measure, monitor, and improve agent performance. Typically, it offers some type of quantitative scoring system based on anything from average call handle time to first call resolution percentage. That’s the issue with quantitative monitoring.

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NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

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NobelBiz

MAY 2, 2022

The technique of forwarding an incoming call to a specified contact person is known as call routing. In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work?

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NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Plan your presence on an hourly and daily basis.

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NobelBiz

FEBRUARY 22, 2023

As a result, in this article, we look at the most important key performance indicators (KPIs) for the voice channel and how technology may help to enhance them. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

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NobelBiz

FEBRUARY 15, 2023

As a result, in this article, we look at the most important key performance indicators (KPIs) for the voice channel and how technology may help to enhance them. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

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NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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NobelBiz

FEBRUARY 22, 2023

This article focuses on two indicators, the OKRs and the KPIs, exploring their aims and roles in the call center sector. OKRs and KPIs are two performance management methods that can help you achieve your contact center goals in a variety of ways. OKRS vs KPIs: What is the difference?

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NobelBiz

FEBRUARY 15, 2023

In this article, we answer the question of how to build an excellent customer support team. Cloud Contact Center as A Solution CCaaS CCaaS is a suite of cloud-based software applications. Call centers utilize these systems to link agents and consumers. And what are the necessary components to your success?

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NobelBiz

FEBRUARY 22, 2023

The data collected, measured, and analyzed for contact centers is an absolute gold mine. This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. When used wisely, it can greatly improve the customer experience. And that’s where NobelBiz Omni+ comes in!

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NobelBiz

FEBRUARY 21, 2023

Find out in this article 10 of the most essential soft skills a contact center agent needs to have in order to deliver an excellent customer experience. Having the right productivity tools A contact center is comprised of both people and productivity tools. Key takeaways: Active listening is key to nurture customer trust.

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Fonolo

NOVEMBER 17, 2020

2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Reducing Abandonment Rate ( read the success story ).

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