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Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When CustomerCare Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. You’ll smile.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. ROI’s on the Prize: Twitter Links Social CustomerCare and Willingness to Pay by Lia Winograd. Follow on Twitter: @Hyken.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If You Don’t Use These Social Media Tips to Improve CustomerService, You’ll Hate Yourself Later by Larry Kim.
Shep Hyken’s Best CustomerService and Experience. Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five CustomerService Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. Three C’s of CustomerService Success.
In todays fast-paced world, customerservice is all about speed. Customers dont care how much information you have they care about how fast you can solve their problem. When a customer is on hold or waiting for a response, time is critical. Fast, accurate service makes all the difference.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: If customerservice is the new marketing, and personalization is the hottest strategy, then this article is a must-read.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Tips for Improving Social Media CustomerService by Fara Haron. Do your customers talk about you?
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. The JetBlue Story: CustomerService in an Industry Americans Hate by Sharpen. How Do You Celebrate National CustomerService Week?
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. 13 Haunting CustomerService Statistics by Tricia Morris. I call them customer loyalty killers. I’m from St.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start this week’s “Top Five” list with an article that will make you smile.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. CustomerService Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. It’s all about creating the right culture!
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia. Steve DiGioia) Stop complaining about your customers.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Do Customers Really Think Of Your Brand? Here are my top five picks from last week. by Athina Mallis.
Social customercare may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customercare, I ask why.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CustomerService Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 CustomerService Tenets Used By Amazon To Create Effortless Experiences by Dan Gingiss.
Each week I read a number of customerservice and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How good is your company’s internal customer experience? The concept of internal customerservice is really that simple.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. ” My Comment: Let’s start this week’s Top Five with a fun article by fellow customer experience expert Chip Bell.
Each week I read a number of customerservice and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is The CustomerService “Department” Becoming Obsolete? The entire landscape of customerservice and support is changing.
Each week I read a number of customerservice and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. A Pop Culture Guide to CustomerCare Training by Matt Searfoss. Five Ways to Humanize CustomerService by Jeff Toister.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CustomerService Rookie Mistakes That Could Be Tarnishing Your Business Image! by Deeksha Dadu.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Technologies for Delighting Connected Customers by Vala Afshar. The three ideas in this article make great sense. Thanks for sharing!
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How Chewy Built a $3 Billion Business Based on Customer Experience by Mike DuPuy. Follow on Twitter: @Hyken.
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customerservice and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customerservice. Not that much!
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Crazy Ideas About CustomerService You Would Like To Try Again by Guy Sheetrit. But customerservice?
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. Consumer Disappointment with CustomerService Is Real by Dianna Labrien. can benefit from reading this article.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. My Comment: Customer advocacy is powerful.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Provide Proactive CustomerService by Leveraging Customer Data by Michael. Fire the employee?
Some systems can even work at conversational speed, providing quick solutions without requiring agents to sift through multiple articles to try and find the right answer for the customer. This allows customers to get the answers they need, on the channel they prefer, whenever they need them. Outdated processes?
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. Create Great Customer Experiences with These Three Principles by Opinurte Team. My Comment: This article is filled with information.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. Here are my top five picks from last week.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customerservice trends. It’s a win-win-win.
This week we feature an article by Vihar Naik a writer for CallHippo , a cloud-based Intelligent virtual phone system for business & enterprise. Did you know 90% of Americans consider customerservice as the key factor when deciding whether to do business with a company? CustomerService Telephone Skills to Master.
Each week I read a number of customerservice and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: If you’ve been following me at all you know I’m a huge fan of social media customercare.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Important Considerations for CustomerService Surveys by Paul Selby. Do you want happier customers?
Each week I read a number of customerservice and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How Enterprise Chatbots Platforms Will Change CustomerService by Murray Newlands. NPS, CSAT or Customer Effort?
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. My Comment: This article is excellent.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 10 Kudos of 2019: Shining Examples of CustomerService at Its Best by Patty Isnor.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe .
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Follow on Twitter: @Hyken.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social CustomerService by Kristina Knight. Here are my top five picks from last week.
Each week I read a number of customerservicearticles from various online resources. I have added my comment about each article and would like to hear what you think too. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. This is a short article about how to apologize.
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