ShepHyken

OCTOBER 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start this week’s “Top Five” list with an article that will make you smile.

Customer Service 57

Customer Service Chatbots Consulting Consulting 57

ShepHyken

OCTOBER 31, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 13 Haunting Customer Service Statistics by Tricia Morris. I call them customer loyalty killers. I’m from St.

Customer Service 313

Customer Service Customer Experience Customer Care 313

ShepHyken

OCTOBER 3, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. It’s all about creating the right culture!

Airlines 312

Airlines Customer Service Customer retention Education 312

ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng.

Customer Service 279

Customer Service Self service CRM Multichannel 279

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia. Steve DiGioia) Stop complaining about your customers.

Customer Service 299

Customer Service Surveys Marketing Sales 299

ShepHyken

JANUARY 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Do Customers Really Think Of Your Brand? Here are my top five picks from last week. by Athina Mallis.

Customer Service 264

Customer Service Customer Care Contact Center Customer Experience 264

ShepHyken

OCTOBER 12, 2022

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.

Customer Service 412

Customer Service Customer Care Customer Support 412

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

Customer Service 264

Customer Service Chatbots Engineering Analytics 264

ShepHyken

MAY 29, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How good is your company’s internal customer experience? The concept of internal customer service is really that simple.

Airlines 260

Airlines Customer Service Chatbots Customer Care 260

ShepHyken

OCTOBER 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 Customer Service Tenets Used By Amazon To Create Effortless Experiences by Dan Gingiss.

Customer Service 51

Customer Service Best practices Finance Customer centricity 51

ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. ” My Comment: Let’s start this week’s Top Five with a fun article by fellow customer experience expert Chip Bell.

Customer Service 230

Customer Service Journey mapping Customer Care Consulting 230

ShepHyken

AUGUST 7, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is The Customer Service “Department” Becoming Obsolete? The entire landscape of customer service and support is changing.

Customer Service 44

Customer Service Chatbots Customer Care B2B 44

ShepHyken

DECEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Technologies for Delighting Connected Customers by Vala Afshar. The three ideas in this article make great sense. Thanks for sharing!

Customer Service 238

Customer Service Marketing Customer Care Technology 238

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! by Deeksha Dadu.

Customer Service 233

Customer Service Customer centricity Self service Customer Care 233

ShepHyken

SEPTEMBER 11, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. A Pop Culture Guide to Customer Care Training by Matt Searfoss. Five Ways to Humanize Customer Service by Jeff Toister.

Customer Service 214

Customer Service Self service Customer Care Technology 214

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Crazy Ideas About Customer Service You Would Like To Try Again by Guy Sheetrit. But customer service?

Customer Service 249

Customer Service Customer Experience Customer Care 249

ShepHyken

SEPTEMBER 16, 2020

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customer service. Not that much!

Customer Service 427

Customer Service Coaching Technology Customer Care 427

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How Chewy Built a $3 Billion Business Based on Customer Experience by Mike DuPuy. Follow on Twitter: @Hyken.

Airlines 215

Airlines Customer Service Customer Care Best practices 215

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. Fire the employee?

Customer Service 242

Customer Service Morale Coaching Customer Experience 242

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. It’s a win-win-win.

Customer Service 200

Customer Service B2C B2B Customer Care 200

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. Here are my top five picks from last week.

Customer Service 241

Customer Service Chatbots Feedback Consulting 241

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Consumer Disappointment with Customer Service Is Real by Dianna Labrien. can benefit from reading this article.

Customer Service 208

Customer Service B2C B2B Customer Care 208

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile.

Customer Service 198

Customer Service Entertainment Customer Care Customer Experience 198

ShepHyken

FEBRUARY 6, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. My Comment: Customer advocacy is powerful.

Customer advocacy 216

Customer advocacy Brand ambassadors Customer Service Best practices 216

ShepHyken

APRIL 9, 2021

This week we feature an article by Vihar Naik a writer for CallHippo , a cloud-based Intelligent virtual phone system for business & enterprise. Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company? Customer Service Telephone Skills to Master.

Customer Service 376

Customer Service Scripts voip contact center solutions 376

ShepHyken

MAY 1, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: If you’ve been following me at all you know I’m a huge fan of social media customer care.

Customer Service 216

Customer Service Transportation Entertainment Airlines 216

ShepHyken

SEPTEMBER 5, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Create Great Customer Experiences with These Three Principles by Opinurte Team. My Comment: This article is filled with information.

Customer Service 0

Customer Service Analytics Customer Care Customer Experience 0

ShepHyken

DECEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor.

Customer Service 41

Customer Service Customer centricity Technology Customer Care 41

ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. NPS, CSAT or Customer Effort?

Customer Service 77

Customer Service Chatbots Government Customer centricity 77

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Important Considerations for Customer Service Surveys by Paul Selby. Do you want happier customers?

Customer Service 139

Customer Service Self service Surveys Scripts 139

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social Customer Service by Kristina Knight. Here are my top five picks from last week.

Customer Service 214

Customer Service Self service Chatbots CRM 214

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. My Comment: This article is excellent.

Customer Service 0

Customer Service Journey mapping Contact Center Customer Care 0

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. How about “customer care?”

Customer Service 180

Customer Service Chatbots Customer Care Self service 180

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe .

Customer Service 0

Customer Service Surveys Banking Marketing 0

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service B2B Contact Center Technology 0

ShepHyken

SEPTEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels by Andrew Kokes.

Customer Service 35

Customer Service Customer Care Chatbots Personalization 35

ShepHyken

AUGUST 14, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Appearing to Care by Seth Godin. My Comment: Let’s start this week’s Top Five with another Seth Godin article.

Customer Service 211

Customer Service Airlines Customer Experience Technology 211