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Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What Causes Customer Rage Today? This is a powerful and important article that everyone should read. Enough said!
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. A commitment to customerservice that goes beyond transactions to deliver real, long-term value.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews. So, who can you trust?
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Regardless, good CX means using them properly and educating customers on why they should use them.
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customerservice is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How do I love my customers? We kick off this weeks Top Five with an article about loving on your customers.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were winding down the year, and I cant think of a better article to read to prepare for 2025.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: I’ve always said a great customer experience (CX) starts with a great employee experience (EX).
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience. Thats a department.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Unless the customer is trying to take advantage of you, this is sound wisdom. According to this article, it is not.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I always preach that our goal should be to not just fix a problem, but to restore customer confidence.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? Average won’t cut it.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. Connect with Shep on LinkedIn.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Retail returns are becoming a costly problem for both retailers and customers. According to this article, 16.5%
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: There has never been a better time to understand your customer’s buying behavior.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Ive always said that achieving excellence in service and CX is a journey without a destination. He received 396!
With all the talk of AI, ChatGPT and more, Im often asked when interviewed, Whats changed in customerservice? For thousands of years actually about 3,775 years when customers have had a problem or question, they have contacted the company they are doing business with and hoped that it would be resolved to their satisfaction.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The title sums up the gist of the article. What makes a great customer experience? Theres power in personalization.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Here are my top five picks from last week.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They may even make you rethink how you email your customers. 7 ways leaders can model great customerservice by Jeff Toister.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Go back and read the first sentence of this very short description, and then read the article. Custom Studio (Inc.
Each week I read a number of customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. America’s Best CustomerService Companies by Newsweek. Then do a Google search for articles about their success.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. by Mary Drumond.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? My Comment: How do customers prefer to reach out to you for help and support?
In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Some people have told me they love the cartoons and dont read the articles. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. Your goal is to win back the customers confidence.
In todays fast-paced world, customerservice is all about speed. Customers dont care how much information you have they care about how fast you can solve their problem. When a customer is on hold or waiting for a response, time is critical. This leads to happier agents, which in turn leads to better customerservice.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. It’s part of the customer experience.
One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customerservice or experience New Years resolutions? There are plenty of articles that have been published about how New Years resolutions are easily broken and, ultimately, useless. Im going to approach this differently.
Each week I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. Follow on Twitter: @Hyken.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is about taking care of employees so they will take better care of your customers. How much more?
We have all been in line or on hold for customerservice , waiting for a company to get back to us. Then, when our wait time runs long and our patience runs short we get cranky and think, this customerservice crew is really inept today. We discussed the profitability of lousy customerservice on a recent podcast.
Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customerservice keynote speech I’ve ever delivered. You applauded and I took center stage.
This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customerservice can do for your business. What is Automated CustomerService? .
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. With 15 ideas shared, you’re sure to find something to help you achieve high customer satisfaction scores.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My favorite is the fifth one, teaching to “overmanage the customer experience. Here are my top five picks from last week.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. ” My Comment: Let’s start this week’s Top Five with a fun article by fellow customer experience expert Chip Bell.
Each week, I read many customerservice and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’sservice needs and expectations, you go to another level.
We don’t have the budget to expand our customer support department. . Our annual customerservice research shows that of all the ways customers reach out for customer support, social media channels like Twitter, Facebook, Instagram, and others are at the bottom of the list, but that doesn’t mean they should be ignored. .
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customerservice and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customerservice. Not that much!
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