ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.

Customer Service 280

Customer Service Customer Support Self service Customer Experience 280

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The common theme is that they are short and easy on the customer. Here are my top five picks from last week.

Customer Service 297

Customer Service Surveys Customer Experience Feedback 297

ShepHyken

SEPTEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This article may get you thinking about how to target the influencers in your industry, which may be industry experts or your most “influential” customers.

Customer Service 288

Customer Service SaaS Customer Experience Marketing 288

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 276

Customer Support Customer effort Self service Metrics 276

ShepHyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is about taking care of employees so they will take better care of your customers. Read the article and find out.

Customer Service 57

Customer Service B2B Customer retention CRM 57

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Regardless, good CX means using them properly and educating customers on why they should use them. Engage, Delete, Ignore or Snub?

Customer Service 208

Customer Service B2B Chatbots Education 208

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. My Comment: You want happy customers?

Journey mapping 268

Journey mapping Customer Service B2B Analytics 268

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

Customer Service 264

Customer Service Chatbots Engineering Analytics 264

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Gypsy and Your Customers Expect Kindness by Chip Bell. Infographic: We expect a personalized experience by Customers 2020.

Customer Service 214

Customer Service Personalization Marketing Customer Support 214

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s convenient and predictable, and customers love it. CEOs Who Are Transforming Customer Experience by Robert Reiss.

Customer Service 269

Customer Service Chatbots Contact Center Call Center 269

ShepHyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience. Find out in this article.

Customer Service 190

Customer Service B2B Sales Self service 190

ShepHyken

SEPTEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Guide to Revenue Generation by Gladly. Then read this article and pay attention to all five points.

Customer Service 245

Customer Service Customer centricity Customer Experience Marketing 245

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. If nothing else, get this point!

Customer Service 48

Customer Service Surveys Customer Support Marketing 48

ShepHyken

JANUARY 1, 2021

This week we feature an article from Jessica Fender , head of the content team at Alltopreviews.com. Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. Problem with Automated Emails for Customer Support.

Customer Service 402

Customer Service Customer Support Education Personalization 402

ShepHyken

SEPTEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Find A Balance Between Automation And Empathy In Customer Service by Murph Krajewski. It accelerated it.

Customer Service 48

Customer Service B2B B2C Advertising 48

ShepHyken

AUGUST 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Follow on Twitter: @Hyken.

Customer Service 237

Customer Service Marketing Personalization Customer Experience 237

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Why personalized CX matters in the 21st century.

Personalization 238

Personalization Customer Experience Chatbots Metrics 238

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. Read the article and you can make your own decision.

Customer Service 44

Customer Service B2B Benchmark Personalization 44

ShepHyken

FEBRUARY 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. 5 Reasons to Invest Now in Customer Experience by Andrew Neff.

Customer Service 241

Customer Service Entertainment Technology Customer Experience 241

ShepHyken

JULY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Every business has distinct customers with distinct feelings, needs and preferences. Here are my top five picks from last week.

Customer Service 216

Customer Service Best practices Marketing Customer Experience 216

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

Customer Service 223

Customer Service Government Customer centricity Customer Experience 223

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. It should support and augment it. So, don’t make any of the mistakes found in this article!

Customer Service 223

Customer Service Chatbots Customer centricity Self service 223

ShepHyken

NOVEMBER 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: There has never been a better time to understand your customer’s buying behavior. You may think I am crazy.

Customer Service 180

Customer Service Contact Center Customer Experience Call Center 180

ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Personalization. Data analytics.

Customer Service 200

Customer Service Customer retention Metrics Advertising 200

ShepHyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is in alignment with one of the most important ideas I’ve been preaching to clients.

Customer Service 41

Customer Service Chatbots Customer Support Customer Experience 41

ShepHyken

JUNE 2, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What is an awkward customer? My Comment: This excellent article includes seven tips to create stronger customer loyalty.

Customer Service 216

Customer Service Chatbots Metrics Consulting 216

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? But the story didn’t end there.

Customer Support 201

Customer Support Brand ambassadors Scripts Customer Care 201

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. If you don’t understand how they think about purchases and support, it’s time to learn. Here are my top five picks from last week.

Customer Service 186

Customer Service Self service Personalization Customer retention 186

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. My Comment: How can CX drive growth?

Customer Service 206

Customer Service outsourcing Contact Center Customer Support 206

ShepHyken

OCTOBER 6, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty.

Customer Service 208

Customer Service Customer emotions Customer Experience Marketing 208

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Service 190

Customer Service Gamification Customer Support Customer centricity 190

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. Here are my top five picks from last week.

Customer Service 218

Customer Service B2B B2C Call Center 218

ShepHyken

JANUARY 16, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Customers love it when you know and understand them. Hult and Forrest Morgeson.

Customer Service 43

Customer Service Benchmark Customer centricity Customer Experience 43

ShepHyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. The article shares the top 30 retailers.

Customer Service 216

Customer Service Call Center Customer Experience Customer Support 216

ShepHyken

OCTOBER 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. How to Become a More Customer Centric Business in 5 Steps b y Mark Sallows. This article has some great information. Follow on Twitter: @Hyken.

Journey mapping 212

Journey mapping Customer Service Customer centricity Chatbots 212

ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.

Customer Support 190

Customer Support Self service Journey mapping Wait times 190

ShepHyken

NOVEMBER 18, 2022

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Benefits of dedicated customer support .

B2B 180

B2B Customer Support Best practices Coaching 180