ProProfs Blog

APRIL 27, 2020

This platform is designed to drill deep into common customer concerns. Under the hood of this informative self-service platform, customers can access thousands of articles. This streamlines customer service by making it more visually appealing. What is the Difference Between Customer Service & Technical Support?

Customer Service 152

Customer Service Technical Support Self service Customer centricity 152

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Harvard Review states that customers are more than willing to pay a higher price for information that is accessible in the language of their preference. Great customer service is not an outcome of language fluency alone. This can be quite a challenging task.

Customer Service 144

Customer Service Self service Customer Support Technical Support 144

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Spearline

DECEMBER 2, 2020

By getting alerted in real-time about any call failure issues, and immediately having the information detailing the issue to hand, you can resolve it before any of your customers are impacted and ensure your contact numbers are continuously operating and generating revenue. • Monitor all queries and issues sent to support@spearline.com.

Telecommunications 84

Telecommunications Technical Support Customer Support 84

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. RELATED ARTICLE What is IVR? RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Nicereply

FEBRUARY 22, 2023

Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

CSM Magazine

DECEMBER 3, 2024

Whether you’re managing tickets, tracking metrics, or offering omnichannel support, these Zendesk apps are game-changers. If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. It’s a simple yet powerful tool for improving your support operations.

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

CSM Magazine

SEPTEMBER 13, 2021

Managing a successful customer support helpdesk isn’t an easy task. But when helpdesk managers set the right Key Performance Indicators (KPI’s) for their agents, they can transform results for their customer support service. What Are Customer Support Helpdesk KPI’s? First Response Time. About the Author.

Customer Support 52

Customer Support Customer retention Technical Support Accountability 52

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Nicereply

MARCH 24, 2022

If you’ve just been fired from your job in Customer Support, don’t take time off. In this article, we’ll help you increase your chances to get a job as a Customer Support Specialist , even if you’ve been recently fired. The New Challenges In Customer Support. You have to get hired right away.

Customer Support 97

Customer Support Technical Support Upselling Marketing 97

NobelBiz

NOVEMBER 26, 2024

NobelBiz platforms are designed with security in mind, ensuring the safety of sensitive customer data. Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 6. What customer communication channels do you support? What is your technical support availability?

Call Center 52

Call Center Multi-channel support voip Technical Support 52

Callminer

MARCH 9, 2020

This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization. Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations.

Best practices 182

Best practices Call Center Analytics Metrics 182

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds. If so, which ones?

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Introducing our Experts. Encourage Agent Use.

B2B 98

B2B B2C SaaS Technical Support 98

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Together, they can support the success of your outsourced project. Make sure your vendor for customer support outsource has all the information they require to perform effectively.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down the differences between inbound and outbound call centers, their services, and how to leverage both inbound and outbound call centers to add value to your business. Inbound call centers, as you might imagine, handle inbound calls from customers (or others interested in your services).

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Quality Contact Solutions

OCTOBER 22, 2021

Our resources and operations team can help you scale based on: Seasonality Natural shifts in priorities Any other operational changes Where Do You Need Support? Or customer support? Maybe technical support ? The first step is to determine what solution you want to outsource. Is it order processing?

outsourcing 98

outsourcing Call Center Technical Support Contact Center 98

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Call Experts

NOVEMBER 18, 2021

The advent of contact center technology solutions allows companies to reach out to customers in new ways. This article explains contact center technology and the various types that deliver quality service and improve business processes. When was the last time you called customer support or requested information?

Contact Center 98

Contact Center Interactive Voice Response Technology Self service 98

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. Maybe these efforts have helped to reduce call volume, but for a variety of reasons, a large percentage of your customers are still going to call.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

JivoChat

AUGUST 27, 2023

In this comprehensive article, we will delve into the vital building blocks necessary to construct a solid foundation for your E-commerce venture and start your business the right way. It allows enterprise businesses to make data-driven decisions and offer tailored customer recommendations. Let’s dig in!

CRM 75

CRM Technical Support Analytics Customer Support 75

ijgolding

NOVEMBER 3, 2016

A few months ago we kicked off some research based on the 6 key customer experience elements referred to as the 6 Ps principles. These were discussed in a recent article posted on MyCustomer.com. With one of the key ingredients for the board being to possess the passion to make the changes and to do better for the customer.

CRM 68

CRM Technical Support Finance Government 68

SmartAction

OCTOBER 25, 2023

Leveraging Telephony for Enhanced Customer Engagement So, what do customers truly desire? Speed, simplicity, and the ability to express their needs fluently without the hassles of navigating chatbots or sifting through help articles. This is where the transformative potential of conversational AI in the voice channel shines.

Interactive Voice Response 91

Interactive Voice Response Customer Service Virtual Agent Self service 91

OctopusTech

FEBRUARY 28, 2019

So in this article, check what are these:-. Also, outsourcing vendors have access to specific equipment and technical knowledge to deliver the right services to end-users. This factor attracts international businesses to hire India to handle their customer support services effectively. What are the Pros? Lack of Control.

outsourcing 66

outsourcing Technical Support Technology Customer Support 66

Kayako

DECEMBER 17, 2015

Working in the holiday season for any support professional is going to be one of the most stressful times of the year. If you’re in retail customer support, it’s probably the busiest time of the year for you with customers going shopping mad stocking up on presents.

Management 60

Management Technical Support Customer Support Coaching 60

ViiBE Blog

JUNE 15, 2023

Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing. Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. However, screen sharing and co-browsing are not the same.

Technical Support 52

Technical Support CRM Education Technology 52

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Customer success. SaaS Customer Support Tools. Customer support tools help customer service teams deliver online support, automate everyday support tasks, and track performance.

SaaS 71

SaaS CRM Advertising Analytics 71

Provide Support

JULY 21, 2015

Providing support to technologically challenged customers. As the technology continues to change and advance at an extremely rapid rate, we all in customer support have to deal with people who find themselves being challenged by new methods and updated technology. Getting back to basics.

Technology 79

Technology Technical Support Scripts Customer Support 79

ChurnZero

JUNE 26, 2020

Ultimately, a company’s value is no more (and no less) than the sum of the decisions it makes and executes,” explains HBR in their article on decision-driven organizations. With different pricing models and tiers, it’s not always easy to do a straightforward, side-by-side cost comparison of Customer Success software. If so, how much?

Technical Support 98

Technical Support Accountability Upselling Consulting 98

aircall

NOVEMBER 18, 2016

A contact center caters to the growing importance of providing omnichannel customer support. Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Fax services. Direct Website Interface.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

CSM Magazine

SEPTEMBER 12, 2024

Understanding the Role of Customer Service Customer service is a variety of tasks. The main responsibilities of professionals usually include: providing customer support, processing orders, helping to solve problems, consulting, complaint management. Customer service is not just about responding to inquiries.

Customer Service 52

Customer Service Technical Support Consulting Consulting 52

Global Response

DECEMBER 21, 2023

An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you. The short answer is: nope!

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Sykes

FEBRUARY 24, 2021

The title of this article refers to CCPs being just the beginning of the journey ahead. We provide customer contact management solutions to global leaders. Simultaneously, the power of cloud computing has made this possible. We firmly believe CCPs will help revolutionize the way companies do business.

Cloud contact 52

Cloud contact Technical Support Interactive Voice Response Contact Center 52

CSM Magazine

SEPTEMBER 29, 2022

The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

ViiBE Blog

JUNE 15, 2023

In this article, we will discuss their features and benefits, so you could make an informed decision about which tool to choose based on your company’s specific needs. However, screen sharing and co-browsing are not the same. Screen sharing empowers you to take control and guide your audience through the content on your screen.

Technical Support 52

Technical Support Education Technology Customer Support 52

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. The most effective way to deliver a consistent customer experience? Do I need a BPO call center?

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62