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Guest Post: 5 Reasons Why Customer Experience is the Pulse of Every Business

ShepHyken

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. He writes about how customer experience can determine the lifeline of a business. It is the volume of customers that makes the difference to a considerable extent.

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Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.

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9 Tips for the Development of the Technical Support Department

Nicereply

Technical support is the heart of the brand. You can offer the best product, an excellent price, receive hundreds of new customers daily. However, if your technical support is at least slightly behind, you will lose a lot. Weak technical support is a weak brand. One thing follows from this.

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Elevate Your Support: Top 15 Zendesk Apps for 2025 to Enhance Customer Experience

CSM Magazine

Whether you’re managing tickets, tracking metrics, or offering omnichannel support, these Zendesk apps are game-changers. If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. It’s a simple yet powerful tool for improving your support operations.

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Key Questions to ask before Choosing a Call Center Service Provider

NobelBiz

NobelBiz platforms are designed with security in mind, ensuring the safety of sensitive customer data. Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 6. What customer communication channels do you support? What is your technical support availability?

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Part 3: B2B Customer Support Transformation Imperatives

TeamSupport

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. They create and update tickets, collaborate with other users, and access self-help and training resources through the Knowledge Base articles.”.

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Why the phone is still king for customer support

Vonage

I recently had a customer service experience over the phone that proved why the phone is still king. Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Like an estimated 57 percent of customers , I first went online to find some self-help. Time to call.