ShepHyken
JUNE 1, 2022
All of this leads to a conversation I had with my friend Tony Cheevers of Researchscape , who posted an article about Devora Rogers’s take on brand narcissism. As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. .
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.”
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ShepHyken
NOVEMBER 5, 2021
He shares the challenges and limitations of using surveys to gather feedback about customer experience. Not only are they essential for businesses to improve, but they provide an outlet for customers to share meaningful brand feedback. . While brands can and should utilize surveys, it shouldn’t be the only way you obtain feedback.
ShepHyken
SEPTEMBER 18, 2020
This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success.
ShepHyken
JANUARY 30, 2019
It may be one of the best feedback questions I’ve ever heard. Let’s start with the one that prompted me to write this article: the next time you call us, would you want the same person to take care of you? The post The Best Feedback Question appeared first on Shep Hyken. Sure, I’ll give them an extra minute of my time.
ShepHyken
JUNE 17, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Turn Positive Feedback into Positive Results by Ashley Scrace Wendel. Well, the same focus should be on positive feedback you receive.
ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!
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