ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. can give you numbers but the verbatim answers that come with qualitative feedback questions (open-ended questions) can give you some incredible insights.

Customer Service 320

Customer Service Surveys Customer Experience Accountability 320

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 255

Feedback Surveys Technical Support Personalization 255

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys).

Customer Service 297

Customer Service Surveys Customer Experience Feedback 297

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The article starts with the comment, “To win in B2B commerce, consistently put a focus on customers at the center of all strategy and operations.”

Customer Service 208

Customer Service B2B Chatbots Education 208

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week’s Top Five roundup with an article filled with stats – 37 of them! There’s a big difference.

Customer Service 286

Customer Service Advertising Feedback Customer Experience 286

ShepHyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We open this week’s Top Five Roundup with a fun article about using fun as a customer strategy. How often do your customers giggle?

Customer Service 200

Customer Service Customer centricity Entertainment Airlines 200

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . In this article he covers different personalities, and why (or why not) they will talk about their experiences with you and your organization.

Customer Service 237

Customer Service Automotive Feedback Customer centricity 237

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. At first, I thought this article was written for consumers. Then read this article. Here are my top five picks from last week.

Journey mapping 268

Journey mapping Customer Service B2B Analytics 268

ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article caught my attention. My Comment: Feedback is crucial to the growth of your team members.

Construction 235

Construction Customer Service Feedback Customer retention 235

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization.

Customer Service 265

Customer Service B2B Journey mapping Best practices 265

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. With advanced AI, it enables an interactive approach to gathering more detailed customer feedback beyond the standard response of good, bad, or okay.

Customer Service 180

Customer Service Surveys Feedback Chatbots 180

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Customer experience is a driver of customer loyalty, and that’s exactly how this article starts. My Comment: I love this topic.

Customer Service 44

Customer Service B2B Benchmark Personalization 44

ShepHyken

JULY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. But I’ll let you discover that one when you read the article. Here are my top five picks from last week.

Customer Service 216

Customer Service Best practices Marketing Customer Experience 216

ShepHyken

SEPTEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Actually, it’s more than an article, it’s an entire magazine devoted to CX. Enjoy almost 56 pages of articles, opinions, and interviews.

Customer Service 190

Customer Service Customer centricity Personalization Customer Experience 190

ShepHyken

JANUARY 16, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s a good list that predicts personalization will continue to drive customer loyalty. Here are my top five picks from last week.

Customer Service 43

Customer Service Benchmark Customer centricity Customer Experience 43

ShepHyken

NOVEMBER 27, 2020

This week we feature an article from Chelsea Lamb , co-founder and head tech writer at Business Pop. You’ve listened to your employees, and you’ve created better processes because of their feedback. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 406

Customer Experience Wait times Surveys Feedback 406

ShepHyken

DECEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, you will find the best customer service kudos of 2019 (so far!) My Comment: This is as much of an idea as it is an article.

Customer Service 41

Customer Service Customer centricity Technology Customer Care 41

ShepHyken

MAY 31, 2019

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. Use customer feedback constructively. Listen to the feedback that your customers give you online and use it to influence your next move. Give your brand a strong personality.

Customer Experience 310

Customer Experience Feedback Construction Personalization 310

ShepHyken

AUGUST 20, 2021

This week we feature an article by Ray?Blakney, There are many ways to do this — you can send them a personalized email thanking them for their business, or better yet, send a handwritten thank-you letter. Whether they give good or bad feedback, listen to your customers and let them know you listen. Build a Referral Program.

Enterprise 423

Enterprise B2B Feedback Marketing 423

ShepHyken

OCTOBER 8, 2021

Behind every subscription is a person.? . Make Note of Feedback. Whenever you receive feedback from a customer (good or bad — but especially when it’s bad), make note of it. . Whenever you receive feedback from a customer (good or bad — but especially when it’s bad), make note of it. . Lead with Empathy.

Best practices 359

Best practices Customer Service Morale Feedback 359

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service.

Customer Experience 370

Customer Experience Transportation Feedback Metrics 370

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Positive word-of-mouth and referrals Smooth, personalized customer journeys result in great customer experiences. No more missed opportunities for a sale!

Journey mapping 339

Journey mapping Upselling CRM Feedback 339

ShepHyken

AUGUST 15, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CMSWire) Listening doesn’t just matter in your personal relationships — it’s vital to your professional ones, too. We Listen to Our Customers.

Customer Service 33

Customer Service Surveys Feedback Technology 33

ShepHyken

APRIL 8, 2020

I could have titled this article “Box of Donuts Research,” but you would have no idea what that means. There are plenty of ways to get feedback. You can get objective and subjective feedback. I could go on and on about the different ways to measure your customer’s feedback. I’ll explain in a moment.

Coaching 320

Coaching Feedback Customer effort Surveys 320

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. An experience leads to the development of perception in a person. They look for recommendations from a 3 rd party or another person. Creating personal relationships to build trust .

Customer Experience 406

Customer Experience Technical Support Finance Customer advocacy 406

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.

Customer Service 180

Customer Service Customer retention Self service Engineering 180

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will look at the ways brands focus on these four elements to enhance customer loyalty. Personalize the experience. Build trust.

Customer Service 168

Customer Service Feedback Customer Experience Personalization 168

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. My favorite touches on personalization.

Customer Service 172

Customer Service Gamification Customer retention Customer Experience 172

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You need to read this article now! The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Customer Service 180

Customer Service Journey mapping outsourcing Customer Experience 180

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Here are my top five picks from last week.

Morale 166

Morale Customer Service Chatbots Feedback 166

ShepHyken

JULY 15, 2022

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later. No problem.

Coaching 349

Coaching Customer centricity Accountability Feedback 349

ShepHyken

APRIL 19, 2019

This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for.

Surveys 274

Surveys Feedback Customer Experience Sales 274

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. Regularly update training materials based on customer feedback. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers.

B2C 356

B2C Customer centricity Feedback Upselling 356

Beyond Philosophy

JUNE 12, 2017

But as this article explains, complaining can become a nasty habit that makes our lives seem worse than they really are. On a personal level, complaining too much is bad because it reinforces negative thoughts and makes people dread being around you. Has complaining affected your business and personal life?

Morale 377

Morale Consulting Consulting Engineering 377

ShepHyken

SEPTEMBER 24, 2021

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. If a prospect searches online or reaches out to their network to find out how you treat your customers after a sale then you want the feedback to be glowing.

SaaS 402

SaaS Sales Customer Experience Upselling 402

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. Here are my top five picks from last week.

Customer Service 160

Customer Service B2C Feedback Marketing 160

ShepHyken

APRIL 2, 2021

This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. This statistic points to the fact that modern customers are looking for humanized customer support that understands their pain points and can give them personalized responses to their needs.

Customer Service 303

Customer Service Metrics Self service Average Handle Time 303