ShepHyken

JANUARY 23, 2019

A few people went to his website and read his promise to his patients that he appropriately calls “My Personal Promise to You.” The feedback and comments about this promise were excellent, so I thought it was worth sharing with everyone. By the way, at the end of this article, I’ve shared a very important call-to-action for you.

Personalization 309

Personalization Education Feedback Customer Service 309

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. can give you numbers but the verbatim answers that come with qualitative feedback questions (open-ended questions) can give you some incredible insights.

Customer Service 316

Customer Service Surveys Customer Experience Accountability 316

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Here are my top five picks from last week.

Morale 161

Morale Customer Service Chatbots Feedback 161

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. Here are my top five picks from last week.

Customer Service 155

Customer Service B2C Feedback Marketing 155

ShepHyken

JANUARY 30, 2019

It may be one of the best feedback questions I’ve ever heard. Here it is: “The next time you call us, would you want the same person to take care of you? Let’s start with the one that prompted me to write this article: the next time you call us, would you want the same person to take care of you? It’s that simple.

Feedback 286

Feedback Surveys Customer Service Personalization 286

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. My favorite touches on personalization.

Customer Service 166

Customer Service Gamification Customer retention Customer Experience 166

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will look at the ways brands focus on these four elements to enhance customer loyalty. Personalize the experience. Build trust.

Customer Service 166

Customer Service Feedback Customer Experience Personalization 166

ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article caught my attention. My Comment: Feedback is crucial to the growth of your team members.

Construction 233

Construction Customer Service Feedback Customer retention 233

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: If you like beer, you will love this article.

Customer centricity 156

Customer centricity Customer Service Chatbots Customer Experience 156

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Team Support) Feedback matters in the customer-centric era of business we work in. Here are my top five picks from last week.

Customer Service 298

Customer Service Customer centricity Feedback Personalization 298

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 249

Feedback Surveys Technical Support Personalization 249

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.

Customer Service 176

Customer Service Customer retention Self service Engineering 176

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Service 166

Customer Service Customer centricity B2C Government 166

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You need to read this article now! The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Customer Service 176

Customer Service Journey mapping outsourcing Customer Experience 176

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . In this article he covers different personalities, and why (or why not) they will talk about their experiences with you and your organization.

Customer Service 232

Customer Service Automotive Feedback Customer centricity 232

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week’s Top Five roundup with an article filled with stats – 37 of them! There’s a big difference.

Customer Service 281

Customer Service Advertising Feedback Customer Experience 281

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys).

Customer Service 292

Customer Service Surveys Customer Experience Feedback 292

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization.

Customer Service 338

Customer Service B2B Journey mapping Best practices 338

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. At first, I thought this article was written for consumers. Then read this article. Here are my top five picks from last week.

Journey mapping 264

Journey mapping Customer Service B2B Analytics 264

Integrity Solutions

APRIL 19, 2024

At its essence, humanizing the sales experience is really about personalization. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers.

Personalization 105

Personalization Sales Scripts Contact Center 105

3CLogic

OCTOBER 11, 2024

A person’s unique expectations are actively affected by internal and external impressions, such as deeply rooted personal values and emotions or external triggers and events. Why is personalization important? What makes a good experience? The answer is — it depends.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

CSM Magazine

OCTOBER 18, 2024

This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint. The Power of Personalization in Marketing Gone are the days of one-size-fits-all marketing approaches.

Personalization 52

Personalization CRM Automotive Airlines 52

CCNG

SEPTEMBER 11, 2024

Ranging from the intricacies of AI-driven personalization to the influential real-time analytical capabilities shaping proactive decision-making, these trends not only redefine operational structures but also signify a monumental shift in how contact centers engage with customers, aiming to provide unparalleled experiences.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s a good list that predicts personalization will continue to drive customer loyalty. Here are my top five picks from last week.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

Feedback 78

Feedback Analytics Surveys Benchmark 78

ShepHyken

JULY 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Really Hear and Use Customer Feedback by Jason McCann. My Comment: Feedback is a gift! Sometimes, humor is serious business!

Customer Service 189

Customer Service B2C Feedback B2B 189

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Analytics 78

Analytics Feedback Metrics Surveys 78

ShepHyken

OCTOBER 17, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The Differences Between Feedback From Paying Customers vs. Free Users by Elias Torres. My Comment: Great article about ramping up your customer experience.

Customer Service 327

Customer Service Journey mapping Customer Experience Feedback 327

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback. Agent Input.

Feedback 206

Feedback Contact Center Journey mapping Surveys 206

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Positive word-of-mouth and referrals Smooth, personalized customer journeys result in great customer experiences. No more missed opportunities for a sale!

Journey mapping 333

Journey mapping Upselling CRM Feedback 333

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Feedback 78

Feedback Chatbots Analytics Metrics 78

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, be sure to pay attention to the comments at the end of the article. Here are my top five picks from last week.

Chief Customer Officer 155

Chief Customer Officer Customer Service Feedback Customer Experience 155

ShepHyken

JANUARY 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article had me a the title: “Kick Ass Customer Service.” This article presents a perspective on what happens when AI meets messaging.

Customer Service 192

Customer Service Self service Feedback Customer Care 192

Call Center Weekly

OCTOBER 3, 2018

Building a personal brand on LinkedIn is the key to opening new doors. You can use this space to showcase your personality and professional focus. Because LinkedIn supports a mobile experience, organic posts are more algorithm friendly than outside article links (LinkedIn wants you to stay on platform). But where do you start?

Personalization 134

Personalization Real estate B2B Engineering 134

ShepHyken

APRIL 3, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This short article makes the case for why internal service is important and teaches us a few questions we should be asking our fellow employees (internal customers).

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 78

Surveys Feedback Banking Best practices 78