ViiBE Blog

JUNE 1, 2021

First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. What are the common features of customer self-service software?

Self service 52

Self service CRM virtual call center First call resolution 52

JustCall

MAY 14, 2024

Forecast customer demand Looking at historical data for how many calls you receive, when you receive them, and the team’s average handling time can help you plan staffing better. If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).

Wait times 52

Wait times Call Center Average Handle Time Interactive Voice Response 52

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 48

call center software Call Center virtual call center voip 48

aircall

OCTOBER 7, 2016

You’re hoping to be the first and last person with whom the customer will need to interact in order to solve their problem. First-call resolution is your objective , and solid communication skills are necessary to satisfying the customer. Call center resume dos & don’ts. How do you obtain customer leads?

Call Center 48

Call Center First call resolution call center software Telemarketing 48

JustCall

NOVEMBER 23, 2022

Call center reporting comes as an amalgamation of factors that influence the performance, and thus revenue, of a call center or business. In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. So, let’s dive in.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

Fonolo

NOVEMBER 17, 2020

Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Improving Average Handle Time (AHT).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52