CSM Magazine

FEBRUARY 24, 2025

This article discusses the most prevalent cybersecurity threats that impact service teams and offers practical measures to counter them. Encryption of data while in transit and at rest via industry-standard protocols avoids unauthorized use, whether data is kept in databases or communicated through emails.

Engineering 52

Engineering industry standards Advertising Education 52

AWS Machine Learning

MAY 21, 2024

The core work of developing a news story revolves around researching, writing, and editing the article. However, when the article is complete, supporting information and metadata must be defined, such as an article summary, categories, tags, and related articles.

Advertising 139

Advertising APIs Engineering industry standards 139

CSM Magazine

APRIL 10, 2025

For instance, AI tools like Zendesk or Freshdesk can suggest relevant help articles in real time, improving the likelihood of a self-service resolution. For added efficiency, conduct regular audits of your self-service tools to ensure they align with evolving customer preferences and industry standards.

Self service 52

Self service Personalization Chatbots industry standards 52

BlueOcean

JUNE 26, 2018

That’s true in hospitality, and I am sure it is true in the customer service industry overall. The industry standard in hospitality is for room attendants to clean 15 rooms per shift. Each room has a kitchenette including a dishwasher and, on average, the rooms tend to be larger than industry standard.

Customer Service 141

Customer Service industry standards Contact Center Average Handle Time 141

CX Global Media

AUGUST 27, 2018

It’s the supervisors that are the linchpin ( Read Article: The Call Center Linchpin – The Frontline Supervisor ) that holds everything together. To do that, the better value and long-term sustainable approach (not the industry standard) is to develop supervisor leadership skills and abilities that deliver your desired success.

Contact Center 174

Contact Center Surveys Coaching Call Center 174

CSM Magazine

JANUARY 9, 2025

This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

NobelBiz

NOVEMBER 26, 2024

Answer: The platform should offer top-tier security features, such as end-to-end encryption, regular security audits, and compliance with industry standards like GDPR and PCI DSS. Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 6. What customer communication channels do you support?

Call Center 52

Call Center Multi-channel support voip Technical Support 52

CX Global Media

DECEMBER 28, 2017

Related Articles: What are the top 3 trends in contact center today. Do You Love the Industry Standard Being By the Seat of My Pants. Contact Center Industry Size and it’s Tipping Point. “A great customer experience is the sum of many parts.” – Click to Tweet. 10 Steps to a Better Agent Career Path.

Contact Center 159

Contact Center Coaching Customer centricity Customer effort 159

Totango

FEBRUARY 12, 2025

Together, we are setting a new industry standard for CS and whats possible in delivering exceptional results when you deliver on your promise of helping customers achieve their goals. A peek at whats ahead This rebrand is just the first note of a rhythm we intend to move to for a long time.

Enterprise 62

Enterprise Engineering industry standards B2B 62

Nicereply

DECEMBER 17, 2024

In this article, we’ll explore the importance of CES in the SaaS industry, how it differs from other customer satisfaction metrics, and why reducing customer effort is crucial for long-term success. One key metric that helps SaaS businesses gauge their success in these areas is the Customer Effort Score (CES).

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

Spearline

JUNE 1, 2021

“Although the modern contact center extends to email, chat windows, and social media, the voice continues to be the foundation for customer interactions”, Elliot Mulley-Goodbarne, Technology Journalist for UCToday*, reports in his latest article. article originally published on UCToday. Discover more here.

Contact Center 98

Contact Center Telecommunications industry standards Analytics 98

CSM Magazine

FEBRUARY 27, 2025

This article will show the practical application of AISC 360, providing detailed insights into its implementation. Definition and Purpose AISC 360 , officially titled the ‘Specification for Structural Steel Buildings,’ is a foundational standard that provides design and construction requirements for steel structures.

Engineering 52

Engineering Construction industry standards Marketing 52

Customer Service Life

AUGUST 22, 2019

This article was originally published on the FCR blog on July 2, 2019. Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” For more reading on this, I often point to this article by Gartner as the authority on CES. I need to confess something.

Contact Center 107

Contact Center Metrics Surveys Coaching 107

Cyara

JUNE 27, 2022

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. With Botium , we are currently defining the industry standard for testing chatbots. Learn more about Cyara + Botium.

Chatbots 67

Chatbots Engineering industry standards Customer Support 67

CSM Magazine

FEBRUARY 24, 2025

AI-driven customer service sets a new industry standard. AI-driven solutions ensure that customers receive prompt support. Shorter wait times lead to improved customer experiences. Businesses gain a competitive edge by implementing AI solutions. It pulls data from customer interactions. It also suggests solutions in real time.

First call resolution 52

First call resolution Wait times Call Center Customer emotions 52

AWS Machine Learning

JULY 20, 2022

For example, it can categorize a web article about healthy living with keywords from the industry taxonomy, such as “Healthy Cooking and Eating,” “Running and Jogging,” and more, based on the text written and the images used within the article. CITM maps content to a standard taxonomy.

Advertising 98

Advertising APIs Automotive industry standards 98

GetFeedback

AUGUST 14, 2019

Now you know how your CSAT can stand relative to your peers, but I want you to remember one very important thing: Comparing yourself to your peers or simply holding yourself to an industry-standard isn’t the best measure of performance. On a scale of 1–5, how helpful was this article?

Surveys 107

Surveys industry standards Banking Education 107

Lumoa

JANUARY 31, 2023

In This Article: Why do you need Customer Experience Management? At the same time, it’s also an industry-standard metric, which means you could benchmark the results. This will lead you to reduce churn and increase your revenue. Voice of the customer: where to start? How to analyze customer feedback in different languages?

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

Lumoa

NOVEMBER 8, 2018

Interesting discovery is summed up in HBR article “Stop Trying to Delight Your Customers“ - companies create loyal customers not by “wowing“ them, but by providing effortless experience. In short, why should you use NPS?

Metrics 162

Metrics Customer Experience Benchmark Surveys 162

Nicereply

DECEMBER 28, 2021

We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. In this article, we explore the basic concepts of capacity planning that will help you create a model that works for your team. 7 Ways to Measure the Effectiveness of your User Onboarding.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Use industry-standard titles where possible. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Totango

MAY 5, 2021

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. The post Measuring Customer Experience: How to Collect the Right Data and Act on It appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Get started for free today. .

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

BlueOcean

MARCH 3, 2025

On the other hand, a vendor that is concerned only with meeting industry standards and parameters is not a partner who will be able to take a commoditized service and differentiate themselves or collaborate with their clients to make things work. Ready to start building a strategic customer care partnership?

outsourcing 62

outsourcing Contact Center Journey mapping industry standards 62

CrazyCall

FEBRUARY 5, 2019

After you read this article, handling objections is going to be a piece of cake for you. Competitor – we prefer to work with [insert industry standard]. For industry standard, your prospect is one of hundreds or even thousand clients. To learn more about improving the contact rate, check out our article.

Sales 106

Sales Scripts industry standards Feedback 106

Totango

JANUARY 10, 2024

“We’re then aligning those baselines during the implementation process, measuring performance early on through the implementation process, tactically through weekly dashboards, and weekly meetings to go through those performance metrics against their baseline, so that it’s outcome-driven versus just industry standard.”

Sales 99

Sales industry standards Benchmark Upselling 99

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

ProProfs Blog

OCTOBER 13, 2020

According to Call Centre Helper, the industry standards for FCR rate usually range from 65% to 75%. A knowledge base system will help them search relevant articles that help your customer support team respond to customer questions and offer possible solutions faster. First Contact Resolution Formula. Respond faster.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

Outsource Consultants

MARCH 18, 2025

This article dives into key market trends (including cost benefits and regional considerations), real-world success stories of outsourcing, the impact of AI-driven disruptions in call centers, and how to balance automation with human agents for superior customer interactions.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Real Blue Sky

MAY 6, 2024

The article outlines “20 Essential Steps for Ethically Leveraging AI in Your Business.” The Expert Panel article provides guidance for organizations aiming to integrate AI into their operations responsibly. Article Details Bryant Richardson is an invited member of Forbes’ Business Council.

Government 52

Government industry standards Accountability Technology 52

Callminer

AUGUST 1, 2017

Her articles are also published on other sites as a guest blogger. Nabahat Shanza. nabahatShanzA. Nabahat Shanza is a professional Content writer, Freelance Blogger and Literary Analyst, Critic and Writer. She writes for the blog of Dialer360. She has a command to write on call center software and new technologies used in contact centers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CrazyCall

FEBRUARY 5, 2019

After you read this article, handling objections is going to be a piece of cake for you. Competitor – we prefer to work with [insert industry standard]. For industry standard, your prospect is one of hundreds or even thousand clients. To learn more about improving the contact rate, check out our article.

Sales 91

Sales Scripts industry standards Feedback 91

Lumoa

FEBRUARY 20, 2018

At the same time, it's also an industry standard metric, which means you could benchmark the results. Here's a PDF summary of the article. Tip: Measuring customer experience by the Net Promoter System gives you several advantages. NPS could be easily implemented, it's simple and short for customers to fill in. Found this useful?

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Totango

OCTOBER 20, 2020

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. The post Measuring Customer Experience: How to Collect the Right Data and Act on It appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Get started for free today. .

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

Spearline

MAY 28, 2020

Our platform generates an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than the subjective MOS scoring. Benchmark performance against competitors.

Benchmark 97

Benchmark Telecommunications industry standards Metrics 97

Zingtree

AUGUST 6, 2018

A recent article from Call Centre Helper dives into the four critical measurements that should be monitored and analyzed consistently in order to determine the effectiveness of a BPO call center. Read the rest of the article on Call Centre Helper’s website here. But, what else should an outsourced call center be keeping in mind?

Call Center 58

Call Center Scripts Business Process Outsourcing outsourcing 58

COPC

MAY 19, 2023

The Harvard Business Review article The One Number You Need to Grow also helped to popularize NPS. A 2020 Fortune article estimated that nearly two-thirds of all Fortune 1000 companies use NPS. You can read more about CES in this article. Since 2003 NPS has grown in popularity.

Metrics 68

Metrics Customer effort industry standards Consulting 68