NobelBiz

JULY 25, 2023

This analytics realm unlocks the potential for smarter decision-making, boosting both customer satisfaction and operational efficiency. In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Mindtouch

JULY 31, 2017

Thus, we must track the articles being produced, the effectiveness of those articles towards helping others, and the impact of self-service content on the customer experience. Building Revenue Potential (and the Future) Through Knowledge. Instead of wondering, “Now how did we do that?”

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

Babelforce

APRIL 13, 2022

This article is for you! Sales forecasting. Sales forecasting is a prediction of future sales on sales data. Whether it’s about general sales or sales of a particular service or product, your company can make plans for resources, workforce, inventory, cash flow, and investment capital.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

CSM Magazine

OCTOBER 20, 2023

In this article, we’ll delve deep into how SafeOpt can be your secret weapon to skyrocket your business to new heights. This approach not only recovers potentially lost sales but also enhances the overall customer service. Let’s get started!

Marketing 52

Marketing Advertising Analytics Revenue potential 52

Spearline

JULY 14, 2020

Businesses use SMS for a variety of reasons, among the most common are sales promotions, password confirmation, appointment reminders, delivery updates, billing reminders and alerts. These problems can significantly impact revenue potential, customer experience, and potentially introduce regulatory risk to the business.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

Call Experts

APRIL 27, 2023

In this article, we will explore what a property management answering service is and how it can help streamline your business. A property management answering service is a resource that is designed specifically to help property managers handle phone calls from tenants, potential tenants, and other people who may be calling their business.

Answering services 52

Answering services Management outsourcing Revenue potential 52

JivoChat

APRIL 13, 2021

Increases revenue potential. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales. Most people like to use self-service options like knowledge base articles to find answers to their questions.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. This article will discuss the top 8 Key Account Management processes that can help organizations drive sustainable growth.

Accountability 10

Accountability Management Revenue potential Upselling 10

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. Aid Of Sales Strategy A big part of the job as a sales representative is communicating the value of the products and services being sold through sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Just doing work with a Sales team is only half of the process.

SaaS 84

SaaS Consulting Consulting Coaching 84

CSM Magazine

JULY 8, 2022

Although the pandemic has hit the movie and theme park sectors, the streaming service has brought in high revenue. The company’s streaming services like ESPN+ and Hulu show good revenue potential with the recent improvements. The stocks of the company are cheap but reflect a slowdown in smartphone sales in the future.

Wireless 59

Wireless Advertising Entertainment Revenue potential 59

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. CFOs can easily analyze financial KPIs and the Vice President of Sales can see NPS scores and easily identify case studies or interview opportunities. . Get started for free today.

Technology 105

Technology Customer centricity Enterprise Surveys 105

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. CFOs can easily analyze financial KPIs and the Vice President of Sales can see NPS scores and easily identify case studies or interview opportunities. . Get started for free today.

Technology 89

Technology Customer centricity Enterprise Surveys 89

Comm100

FEBRUARY 5, 2018

Modern CRM software aims to integrate and automate 3 key functions: sales, marketing, and customer support. Past sales (what did they buy and when? By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales.

CRM 52

CRM Marketing Multichannel Self service 52

CCNG

DECEMBER 4, 2024

Effective QA practices can boost agent confidence, enhance customer loyalty, and drive significant revenue growth. Read the fourth article in this series to discover how better QA can transform your contact center into a powerful revenue-generating engine. Upselling, when done correctly, can dramatically boost revenue.

Contact Center 195

Contact Center CCNG Upselling Revenue potential 195