Quality Contact Solutions

DECEMBER 23, 2021

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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Quality Contact Solutions

FEBRUARY 12, 2021

For decades, businesses have used outbound telemarketing to facilitate their sales efforts. Today I want to focus on how a specific type of business organization, franchise organizations that offer products or services to other businesses (B2B) , can benefit from using an outbound telemarketing program. It all boils down to control.

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Quality Contact Solutions

DECEMBER 31, 1969

B2B telemarketing lead generation and appointment setting is challenging. There are 6 primary components to a successful script or call guide. Script Introduction for B2B Telemarketing in a Highly Technical Industry. This makes the call seem friendly and less like a telemarketing call. Presentation.

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Quality Contact Solutions

JUNE 3, 2021

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. B2B Telemarketing Services Providers Need to Have: Knowledge of the Telemarketing Industry. Expertise in Telemarketing Campaigns. Data & Reporting.

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Quality Contact Solutions

DECEMBER 31, 1969

Outbound telemarketing is alive and well, despite what you will hear about the inexorable rise of online marketing and social media. To give yourself every advantage, you need a concise, precise, and persuasive script that pulls at people’s heartstrings. By Amanda Sparks, a professional marketer and blogger.

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CrazyCall

JANUARY 21, 2019

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. Is inside sales just a different word for telemarketing?

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Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 2. Author note: This is the second article in a 3-part series. In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In this article, I’ll share with you how to make this a reality. Nutshell message.

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Quality Contact Solutions

OCTOBER 25, 2021

Increased Member Engagement Through Telemarketing Increases Renewals One key factor for year-over-year membership growth is a deliberate focus on engaging with members in various communication channels. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.”

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Quality Contact Solutions

DECEMBER 31, 1969

Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance. Do Not Call compliance.

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Quality Contact Solutions

DECEMBER 31, 1969

The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019. Effectively the amendment to the existing statute removed the numerous exemptions that sellers and telemarketers previously relied on. B2B outbound telemarketing is now covered by the law. Check your scripts and update them accordingly.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing appointment setting can be a game changer for any sales team. Telemarketing appointment setting is a great way to work through cold calls, and setup your experts with viable contacts to work. Find Your Best SIC and NAICS Codes for Telemarketing Appointment Setting Success. Where will they get the new leads?

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Quality Contact Solutions

OCTOBER 4, 2022

This article is an excellent resource if you’re not familiar with SEO. 8 Key Metrics Telemarketing Companies Need To Evaluate Performance. Use the Lead Generation Secret Weapon Many companies turn to outsourced telemarketing lead generation services as part of their strategies to hit their sales goals.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 1. Author note: This is the first article in a 3-part series. Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople. Telemarketing appointment setting requires tenacity and creativity.

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Quality Contact Solutions

DECEMBER 31, 1969

Author note: This is the third article in a 3-part series. In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In addition, we introduced the 6 primary components of a successful telemarketing appointment setting program. How do you identify what list to purchase?

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Quality Contact Solutions

DECEMBER 31, 1969

Note: When we use the term outbound telemarketing , we’re talking about placing cold calls to prospects to set business to business appointments. The client looked to QCS to implement a telemarketing lead generation program that provides them with qualified leads and confirmed appointments. Sandy Pernick, Senior Operations Manager.

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Quality Contact Solutions

JANUARY 14, 2021

I guess that those folks did not have their cold calling scripts effectively dialed in or just really didn’t like cold calling and were looking to hurry and skirt away from the topic altogether. I know for sure that designing compelling cold calling scripts is essential to effective and successful prospecting. What is cold calling?

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Quality Contact Solutions

OCTOBER 19, 2022

Working with a telemarketing company for appointment setting helps companies save time and money that would otherwise be spent by the internal sales team handling these efforts. In this article, we’re looking at five do’s and don’ts for call center appointment setting. Call Center, BPO & Telemarketing Services.

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NobelBiz

JULY 2, 2024

What is a Telemarketing Call Center ? A telemarketing call center is a specialized contact center where trained agents make and receive calls to promote products or services, conduct market research, or provide customer support. In this article, we’ll explore the ins and outs of Debt Telemarketing call centers and their services.

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Quality Contact Solutions

FEBRUARY 3, 2023

With many types of telemarketing services for businesses, it’s not always easy to identify the most relevant to support your goals. So, let’s take a closer look and define the most common telemarketing services available. In addition, your telemarketing partner acts as an extension of your team.

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Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. That’s why companies use outsource telemarketing firms. Communication: ?

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Quality Contact Solutions

JANUARY 5, 2023

However, I will tell you that after running hundreds of B2B telemarketing lead generation programs, there are several helpful processes to make sure your team is generating strong leads and your sales team is capitalizing on those opportunities. Follow these tips to see improved results. Follow these tips to see improved results.

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Quality Contact Solutions

JANUARY 19, 2023

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. A benefit with a B2B telemarketing services partner is that you’re able to take the worry out of your hands. Not all call centers are the same.

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Quality Contact Solutions

DECEMBER 31, 1969

Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. based telemarketing call center. based telemarketing call center.

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Quality Contact Solutions

JULY 11, 2022

These include automated dialers making your calls (rather than dialing each phone number manually) and teams specializing in lead generation, scripting , and reports to help leaders evaluate and adjust tactics as needed. For example, when developing a successful cold-calling campaign, several factors must be considered before execution.

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Quality Contact Solutions

OCTOBER 10, 2022

10 Ways to Use an Outbound Telemarketing Partner. Change in agents, changes in scripting , changes in processes, maybe program objective, and even size of the team. Understanding how the inbound and outbound call center you partner with will handle these changes is essential. Learn More About Our Telemarketing Services.

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Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. To develop a working solution using outsourced telemarketing and call center services, Julie uses her experience to craft a program that makes sense and she is honest if QCS is not the right solution. Angela Garfinkel, President. Meet Julie Kramme. Subscribe Now.

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aircall

NOVEMBER 18, 2016

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact centers often work using customized scripts for every customer interaction. Real-time reporting. What can a call center do?

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Quality Contact Solutions

DECEMBER 31, 1969

In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. Training rates are typically 20 to 30% below the hourly telemarketing rate.

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Quality Contact Solutions

DECEMBER 31, 1969

Other Articles You Might Find Interesting: B2B Telemarketing Lead Gen Scripts in Technical Industries. Telemarketing Appointment Setting Testing, Testing, 1…2…3. Telemarketing Appointment Setting Best Practices Part 1. Telemarketing Appointment Setting Best Practices Part 2. We’d love to help!

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Quality Contact Solutions

DECEMBER 31, 1969

One of the key factors for telemarketing companies to manage an outbound telemarketing campaign is being able to measure how the program is going. Are there issues with the script, the leads, or the agents? Here are 8 Key Performance Indicators (KPI’s) that should be included in reports for telemarketing companies.

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Quality Contact Solutions

DECEMBER 31, 1969

According to an article from Salesforce, when customers are satisfied , they are loyal to your brand and are also more likely to have repeat sales. Telemarketing is one of the most effective ways to generate qualified leads. Dirty work at times is necessary to figure out what tactics, scripts and resources will be most successful.

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Quality Contact Solutions

JUNE 24, 2021

So it is time for call centers to flip the script and change that perception. Read this article about team member happiness and what it takes. Megan’s experience includes working as an outbound telemarketing manager for a Fortune 100 company for many years. Unfortunately, I don’t know any, myself included.

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NobelBiz

APRIL 23, 2024

RELATED ARTICLE What is Omnichannel Customer Engagement & How to Immprove It Embracing Automation for Enhanced Efficiency Automation is revolutionizing the collections process, especially for low-balance accounts. RELATED ARTICLE What is Call Center Compliance?

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aircall

NOVEMBER 18, 2016

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact centers often work using customized scripts for every customer interaction. Real-time reporting. What can a call center do?

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Quality Contact Solutions

JANUARY 21, 2021

Use a script. One way to help build confidence is by using a script/call guide. Like a telephone, a well-crafted script is necessary to help gain confidence for cold calling. Consider role-playing with different sections or snippets of the script rather than the entire script, which can be overwhelming.

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Quality Contact Solutions

APRIL 1, 2021

I often found that team members would suggest tweaking a script or offering a different product set to different customer types. Megan’s experience includes working as an outbound telemarketing manager for a Fortune 100 company for many years. Collaboration, feedback, trial, and error were all baked into the culture.

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